Members

Members

Application Process

PadSplit is a community of shared responsibilities where each Member pledges to abide by the Membership Rules.   In order to ensure the happiness and safety of the entire PadSplit community, PadSplit
Your income must be verified as part of PadSplit's application process. Applicants may choose to have their income verified in one of two ways: By connecting their bank account via Plaid. Plaid will
PadSplit aims to make the application process as easy and quick as possible. While some applications can be processed instantly, others can take 2-5 days to be processed. Uploading all necessary docum
The application fee is non-refundable at this time.  Please review our Membership criteria here. 
PadSplit offers Memberships that provide access to a private room with furniture, utilities, internet and laundry usage all in one fixed, weekly payment. The rooms are hosted by outside property owner

Booking a Room

All PadSplits require a minimum commitment period. There are two minimum commitment types, depending on the PadSplit you book. To know which type of commitment you have, visit the "settings" section o
There is a place to store clothing and personal items in every PadSplit room. Some rooms have a closet while others have a dresser or wardrobe. The type of storage in each PadSplit room is available t
PadSplit homes do not have cable and cable cannot be installed. However, all PadSplit homes do come equipped with wireless internet at no extra cost to you. You'll will be able to watch your favorite
PadSplit is committed to adhering to the Americans with Disabilities Act ("ADA"). While most PadSplits are not currently handicap accessible, PadSplit will pass any requests for structural accommodati
For security purposes, the addresses and lock codes for PadSplits are not provided until a Member's move-in day.  On your move-in day, you'll receive a welcome email from PadSplit. This email will inc

Membership Rules

To help us ensure the happiness and safety of the entire PadSplit community, all Members are required to adhere to the Membership Rules which are listed below. These rules apply to every PadSplit. For
It is important for the happiness and safety of the entire PadSplit community that all Members adhere to the Membership Rules. A violation of these rules is subject to our Three Keys Policy.  What is
Violations of PadSplit's Membership Rules can result in fines and charges for damages incurred. Most fines will be issued to a Member upon receipt of a second key removal (see, Three Keys Policy fo
At PadSplit, we want Members to feel empowered to help correct rule violations in their home. If you see a Membership Rule being violated, you may now submit a rule violation report in your dashboard.
At PadSplit, the safety of our Members and Hosts is our number one priority. PadSplit takes violence very seriously.  PadSplit will utilize the following procedure in cases where violence is reported

Payments

Members are able to pay weekly or biweekly (once every two weeks) on the day of the week that they select. Your payment schedule is selected during the booking process. You can change your payment sch
If you signed a minimum commitment, PadSplit requires a credit or debit card on file for your weekly dues. Prepaid cards will not be accepted.
Both PadSplit and our Hosts are committed to providing affordable housing for Members, however sometimes rate increases are necessary for a Host to continue operations. Hosts must adhere to the follow
To make a payment, log into your Member Dashboard and click on the "Finances" tab. Click the "Pay Now" button and fill in your payment information. Click the "Submit Payment" button to finish.  
To update your payment method, log into your Member Dashboard and click on the "Finances" tab. Click the "Add New Card" button and fill in your payment information. Click the "Add Card" button to fini

Member Perks

We currently report payments to Equifax and TransUnion via a third-party service provider, Esusu Financial. Through our Esusu partnership, over 2,700 PadSplit Members have established a credit score f
How does Esusu provide rental assistance? PadSplit is now offering financial assistance through Esusu’s Rent Relief program. This relief is in the form of a 0% interest loan. Click here to apply for a
Wonolo is an on-demand staffing platform that connects job seekers and businesses looking to fill their labor needs.
Teladoc is a virtual healthcare company that uses telephone, videoconferencing and mobile apps to provide you with on demand, remote medical care. PadSplit is happy to offer this service free to all M
How do I know if I have access to Teladoc?Teladoc is made available to you through your membership with PadSplit. Members must opt in to this service. To join, please follow these two steps: Notify

Resources for Members

If you are facing food insecurity, please find a list of resources that are available in your community, below.   Atlanta Free99Fridge provides high quality produce and non-perishable food at no cos
If you are having difficultly paying your dues, please find a list of resources that are available in your community below.  Once you have applied for assistance, members MUST email PadsSplit at suppo
If you are having difficultly finding housing, please find a list of resources that are available in your community below.    Atlanta Non-Profit Housing Options:  HOPE Atlanta: HOPE Atlanta has a ho
If you are in need of pro-bono legal services, please find a list of resources that are available in your community below.    Atlanta Atlanta Legal Aid, Fulton County / Downtown Headquarters: Legal
If you've had a job loss or loss of income, please find a list of resources that are available in your community below.     Atlanta First Step Staffing for help getting hired   Nationwide Earnin Ap

Moving In

PadSplit provides move-in support during the hours of 9:00am-5:00pm EST, M-F. We highly encourage Members to plan to move-in to their home during these times. While most move-ins are quick, we recomme
You can cancel your move-in through your Member Dashboard. Please Note: Refunds will be issued based on the day and time of your cancellation (see chart below). Refunds will take at least one week to
We want your PadSplit to feel like home! Please see our recommendations and rules for items you may bring to a PadSplit below:   Items you CAN bring: Small tables Small lamps Mini-Fridge A TV Items
For security purposes, the lock codes for PadSplits are not provided until a Member's move-in day. On your move-in day, you'll receive a Welcome Email from PadSplit. This email will include your addre
PadSplit Hosts are committed to providing quality rooms for Members. If you experience an issue during move-in we want to help! Text your Host using the phone number in your Welcome Email. Describe t

Life at PadSplit

PadSplit Members are responsible for keeping track of their codes, keys and privacy locks. Please see our policies and guidance for lockouts according to lock type below.  Smartlock: If your code is
While we want to know about any issues in your home, always call 911 first for emergencies. An emergency is: When you feel as though you are in danger When you feel as though someone in your home may
PadSplit thermostats are programmed to the temperatures recommended by the utility provider. Only the Host or the Host's property management team may change the temperature on a home's thermostat. Thi
PadSplit can answer all of your questions or concerns through our support channels. You can reach us by email, phone, chat or through the Member Dashboard. For detailed contact information, please see
Most PadSplit homes come with a variety of places to park, including a driveway, a carport or street spots. Please note that there are no assigned parking spots. Occasionally, a Host may restrict vehi

How to Navigate the PadSplit Dashboard

Forgot your password? Follow the steps below to reset your password from the Sign In screen.   If you would like to change your current password, log into your Member Dashboard, click on "Settings" a
The lock codes to your home and room will be emailed to you the morning of your move-in day. Please keep an eye out for this important email! The lock codes to your home and room are also available in
PadSplit's Member Dashboard allows you to message other Members of your home with "Shout Outs" and "Call Outs". Shout Outs should be given for Members that are helpful and kind. Call Outs can be given
PadSplit's Membership Rules can be viewed in two places: The Membership Rules are posted here You can view the Membership Rules by clicking the "Membership Rules" button on your Member Dashboard
Your address and room number will be emailed to you the morning of your move-in day. Please keep an eye out for this important email! Your address and room number are also available in your Member Das

Transfers and Move-Outs

Please remember that you must schedule your move-out date through the Member Dashboard. See How do I schedule my move-out date? for details on scheduling.    On your scheduled move-out day, please rem
If you've decided to stay in your PadSplit, canceling your move-out date is easy. Log into your Member Dashboard and scroll down to the "Move-Out" section. Click the "Cancel Move-Out" button and follo
PadSplit has a whole network of homes available for you to transfer to at any time.  If you signed any minimum commitment, you are eligible for one free transfer within 14 days of your first move-in.
In all cases, refunds take at least one week to process. Members wishing to cancel a move-out may do so as long as the cancellation occurs before their scheduled move-out date.  Refund Eligibility Pad
To schedule your move-out date, log into your Member Dashboard. Scroll down to the "Move-Out" section and click the "Request Move-Out" button. Choose your move-out date and follow the prompts. Please
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