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Rooms for Rent Membership Information
Rooms for Rent Membership Information
To help us ensure the happiness and safety of the entire PadSplit community, all Members are required to adhere to the Membership Rules. Please check your Member Dashboard to see if your Host has waiv
Disputing a Key removal, Membership termination or fine
Depending on your home, either PadSplit or your Host will be responsible for Key removals, Membership terminations and certain fines. PadSplit is committed to offering a fair environment for our Membe
Three Keys Policy
It is important for the happiness and safety of the entire PadSplit community that all Members adhere to the Membership Rules. A violation of these rules is subject to our Three Keys Policy. What is
Fines and costs for violations of the Membership Rules
Violations of PadSplit's Membership Rules can result in fines and charges for damages incurred. PadSplit or your Host may issue a fine in association with a second Key removal (see, Three Keys Polic
What should I do if I see a PadSplit rule being broken?
At PadSplit, we want Members to feel empowered to help correct rule violations in their home. If you see a Membership Rule being violated, please submit a Rule Violation Report in your dashboard. Fill
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When are my Membership payments due?
Membership payments must be paid by the end of your Dues Day. Your recurring Dues Day is determined by the settings you chose during the booking process (either weekly or every two weeks on the day of
Where can I find my payment history?
To locate your payment history, log into your Member Dashboard. Click on the "Finances" tab and scroll to the bottom of the page.
How do I turn on (or turn off) autopay?
To set up autopay, log into your Member Dashboard and click on the "Finances" tab. Scroll down to the "Payment Methods" section and use the toggle button to turn autopay on and off. By choosing au
My payment is not going through
If you are getting a payment error, please try the following tips: Use another payment method. This is the easiest and quickest way to address this issue. Confirm that you have sufficient funds. M
Can I change my billing frequency or Dues Day?
Members are able to pay weekly or biweekly (once every two weeks) on the day of the week that they select. Your payment schedule is selected during the booking process. You can change your payment sch
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Resources for Members
If you are facing food insecurity, findhelp.org can help you find free or reduced-cost local resources.
If you are having difficultly paying your dues, findhelp.org can help you find free or reduced-cost local resources. In addition, PadSplit is now offering financial assistance through Esusu’s Rent Rel
If you are having difficultly finding housing, findhelp.org can help you find free or reduced-cost local resources.
If you are in need of legal services, findhelp.org can help you find free or reduced-cost local resources.
If you've had a job loss or loss of income, findhelp.org can help you find free or reduced-cost local resources. In addition, PadSplit Members have found success using these services: Earnin App for
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What time can I arrive at the house on move-in day?
You can move in during your particular home’s move-in hours, which are determined by your Host. To find your move-in hours, check your dashboard before move-in day. If you attempt to move-in outside o
How do I cancel my move-in?
You can cancel your move-in through your Member Dashboard. Please Note: Refunds will be issued based on the day and time of your cancellation (see chart below). Refunds will take at least one week to
What can I bring to a PadSplit?
We want your PadSplit to feel like home! Please see our recommendations and rules for items you may bring to a PadSplit below: Items you CAN bring: Small tables Small lamps Mini-Fridge A TV Items
Help! I've got to the home but the lock won't work.
For security purposes, the lock codes for PadSplits are not provided until a Member's move-in day. On your move-in day, you'll receive a Welcome Email from PadSplit. This email will include your addre
I got to my house and there's something wrong. Can I move?
PadSplit Hosts are committed to providing quality rooms for Members. If you experience an issue during move-in we want to help! 1. Text your Host. The day before your move-in, an SMS line between you
Life at PadSplit
Help! I'm locked out of my room/home
PadSplit Members are responsible for keeping track of their codes, keys and privacy locks. Please see our policies and guidance for lockouts according to lock type below. Smartlock: If your code is
What is considered an emergency? When should I call 911?
While we want to know about any issues in your home, always call 911 first for emergencies. An emergency is: When you feel as though you are in danger When you feel as though someone in your home may
Why can't I change the temperature on my thermostat?
PadSplit thermostats are programmed to the temperatures recommended by the utility provider. Only the Host or the Host's property management team may change the temperature on a home's thermostat. Thi
Where is the PadSplit office located?
PadSplit can answer all of your questions or concerns through our support channels. You can reach us by email, phone, chat or through the Member Dashboard. For detailed contact information, please see
Parking at your PadSplit
Most PadSplit homes come with a variety of places to park, including a driveway, a carport or street spots. Please note that there are no assigned parking spots. Occasionally, a Host may restrict vehi
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How to Navigate the PadSplit Dashboard
How do I reset my password?
Forgot your password? Follow the steps below to reset your password from the Sign In screen. If you would like to change your current password, log into your Member Dashboard, click on "Settings" a
Where do I find my lock codes?
The lock codes to your home and room will be emailed to you the morning of your move-in day. Please keep an eye out for this important email! The lock codes to your home and room are also available in
How do I send another Member a "Shout Out" or "Call Out"?
PadSplit's Member Dashboard allows you to message other Members of your home with "Shout Outs" and "Call Outs". Shout Outs should be given for Members that are helpful and kind. Call Outs can be given
Where can I find the Membership Rules?
PadSplit's Membership Rules can be viewed in two places: The Membership Rules are posted here. You can view the Membership Rules by clicking the "Membership Rules" button on your Member Dashboard.
Where do I find my address and room number?
Your address and room number will be emailed to you the morning of your move-in day. Please keep an eye out for this important email! Your address and room number are also available in your Member Das
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Transfers and Move-Outs
What should I do on move-out day?
Please remember that you must schedule your move-out date through the Member Dashboard. See How do I schedule my move-out date? for details on scheduling. On your scheduled move-out day, please rem
I've decided to stay. How do I cancel my move-out?
If you've decided to stay in your PadSplit, canceling your move-out date is easy. Log into your Member Dashboard and scroll down to the "Move-Out" section. Click the "Cancel Move-Out" button and follo
I need to move homes. How do I transfer to another PadSplit?
PadSplit offers a large network of homes that our Members can easily transfer to. If you no longer wish to live at your current property, you may initiate a transfer through your dashboard at any time
I'm scheduling a move-out date. What will I be refunded?
In all cases, refunds take at least one week to process. Members wishing to cancel a move-out may do so as long as the cancellation occurs before their scheduled move-out date. Refund Eligibility Pad
How do I schedule my move-out date?
To schedule your move-out date, log into your Member Dashboard. Scroll down to the "Move-Out" section and click the "Request Move-Out" button. Choose your move-out date and follow the prompts. Please
How to Apply for PadSplit Membership
Membership Violations before booking
PadSplit is a community of shared responsibilities where each Member pledges to abide by the Membership Rules. In order to ensure the happiness and safety of the entire PadSplit community, PadSplit
What are PadSplit's income requirements?
Your income must be verified as part of PadSplit's application process. Applicants may choose to have their income verified in one of two ways: By connecting their bank account via Plaid. Plaid will
What is the status of my application?
PadSplit aims to make the application process as easy and quick as possible. While some applications can be processed instantly, others can take 2-5 days to be processed. Uploading all necessary docum
I didn't pass the background check. Can I get my money back?
The application fee is non-refundable at this time. Please review our Membership criteria here.
What is PadSplit?
PadSplit offers Memberships that provide access to a private room with furniture, utilities, internet and laundry usage all in one fixed, weekly payment. The rooms are hosted by outside property owner
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How to Book a Room for Rent
Can I book any room at PadSplit?
Once you are a PadSplit Member, you will be able to view and request to book any available room. For rooms that are instant book, which is the PadSplit default, your booking will be automatically con
What should I know about signing a minimum commitment at PadSplit?
All PadSplits require a minimum commitment period. There are two minimum commitment types, depending on the PadSplit you book. To know which type of commitment you have, visit the "settings" section o
Will my room have a closet?
There is a place to store clothing and personal items in every PadSplit room. Some rooms have a closet while others have a dresser or wardrobe. The type of storage in each PadSplit room is available t
Do homes have cable? Can I have cable installed?
PadSplit homes do not have cable and cable cannot be installed. However, all PadSplit homes do come equipped with wireless internet at no extra cost to you. You'll will be able to watch your favorite
Are PadSplits handicap accessible?
PadSplit is committed to adhering to the Americans with Disabilities Act ("ADA"). While most PadSplits are not currently handicap accessible, PadSplit will pass any requests for structural accommodati
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Perks of Becoming a Member
Esusu Credit Reporting
We currently report payments to Equifax and TransUnion via a third-party service provider, Esusu Financial. Through our Esusu partnership, over 2,700 PadSplit Members have established a credit score f
How does Esusu provide rental assistance? PadSplit is now offering financial assistance through Esusu’s Rent Relief program. This relief is in the form of a 0% interest loan. Click here to apply for a
Wonolo is an on-demand staffing platform that connects job seekers and businesses looking to fill their labor needs.
Teladoc is a virtual healthcare company that uses telephone, videoconferencing and mobile apps to provide you with on demand, remote medical care. PadSplit is happy to offer this service free to all M
How do I know if I have access to Teladoc?Teladoc is made available to you through your membership with PadSplit. Members must opt in to this service. To join, please follow these two steps: Notify
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