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Membership Violations before booking
PadSplit is a community of shared responsibilities where each Member pledges to abide by the Membership Rules. In order to ensure the happiness and safety of the entire PadSplit community, PadSplit
What are PadSplit's income requirements?
Your income must be verified as part of PadSplit's application process. Applicants may choose to have their income verified in one of two ways: By connecting their bank account via Plaid. Plaid will
What is the status of my application?
PadSplit aims to make the application process as easy and quick as possible. While some applications can be processed instantly, others can take 2-5 days to be processed. Uploading all necessary docum
I didn't pass the background check. Can I get my money back?
The application fee is non-refundable at this time. Please review our Membership criteria here.
What is PadSplit?
PadSplit offers Memberships that provide access to a private room with furniture, utilities, internet and laundry usage all in one fixed, weekly payment. The rooms are hosted by outside property owner
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Booking a Room
Can I reserve the room that I’m interested in?
PadSplit room availability changes frequently. After your Membership is approved, you'll be able to book your room for a move-in date up to 2 weeks out. PadSplit cannot hold rooms outside of our stand
What if none of the current locations work for me?
PadSplit is expanding very quickly, with new homes added every week! We highly recommend completing the application process so that you can be the first in line to pick the newest available rooms. Ap
Are there rooms with private bathrooms?
Yes! Bathroom type is listed in the room description as either shared or private. Please note, PadSplit has a limited availability of rooms with private bathrooms.
What should I know about signing a minimum commitment at PadSplit?
All PadSplits require a minimum commitment period. There are two minimum commitment types, depending on the PadSplit you book. To know which type of commitment you have, visit the "settings" section o
Will my room have a closet?
There is a place to store clothing and personal items in every PadSplit room. Some rooms have a closet while others have a dresser or wardrobe. The type of storage in each PadSplit room is available t
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To help us ensure the happiness and safety of the entire PadSplit community, all Members are required to adhere to the Membership Rules which are listed below. These rules apply to every PadSplit. For
Three Keys Policy
It is important for the happiness and safety of the entire PadSplit community that all Members adhere to the Membership Rules. A violation of these rules is subject to our Three Keys Policy. What is
Fines and costs for violations of the Membership Rules
Violations of PadSplit's Membership Rules can result in fines and charges for damages incurred. Most fines will be issued to a Member upon receipt of a second key removal (see, Three Keys Policy fo
What should I do if I see a PadSplit rule being broken?
At PadSplit, we want Members to feel empowered to help correct rule violations in their home. If you see a Membership Rule being violated, you may now submit a rule violation report in your dashboard.
What is PadSplit’s policy on violence inside of the home?
At PadSplit, the safety of our Members and Hosts is our number one priority. PadSplit takes violence very seriously. PadSplit will utilize the following procedure in cases where violence is reported
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Can I change my billing frequency or Dues Day?
Members are able to pay weekly or biweekly (once every two weeks) on the day of the week that they select. Your payment schedule is selected during the booking process. You can change your payment sch
Do I have to have a credit or debit card on file?
Yes. Membership dues are billed on a recurring basis every week or two weeks, depending on the Member's selection. Because of the recurring nature of these dues, PadSplit requires an active payment ca
Will my weekly rate ever increase?
Both PadSplit and our Hosts are committed to providing affordable housing for Members, however sometimes rate increases are necessary for a Host to continue operations. Hosts must adhere to the follow
How do I make a payment?
To make a payment, log into your Member Dashboard and click on the "Finances" tab. Click the "Pay Now" button and fill in your payment information. Click the "Submit Payment" button to finish.
How do I update my payment method?
To update your payment method, log into your Member Dashboard and click on the "Finances" tab. Click the "Add New Card" button and fill in your payment information. Click the "Add Card" button to fini
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Esusu Credit Reporting
We currently report payments to Equifax and TransUnion via a third-party service provider, Esusu Financial. Through our Esusu partnership, over 2,700 PadSplit Members have established a credit score f
How does Esusu provide rental assistance? PadSplit is now offering financial assistance through Esusu’s Rent Relief program. This relief is in the form of a 0% interest loan. Click here to apply for a
Wonolo is an on-demand staffing platform that connects job seekers and businesses looking to fill their labor needs.
Teladoc is a virtual healthcare company that uses telephone, videoconferencing and mobile apps to provide you with on demand, remote medical care. PadSplit is happy to offer this service free to all M
How do I know if I have access to Teladoc?Teladoc is made available to you through your membership with PadSplit. Members must opt in to this service. To join, please follow these two steps: Notify
Resources for Members
If you are facing food insecurity, please find a list of resources that are available in your community, below. Atlanta Free99Fridge provides high quality produce and non-perishable food at no cos
If you are having difficultly paying your dues, please find a list of resources that are available in your community below. Once you have applied for assistance, members MUST email PadsSplit at suppo
If you are having difficultly finding housing, please find a list of resources that are available in your community below. Atlanta Non-Profit Housing Options: HOPE Atlanta: HOPE Atlanta has a ho
If you are in need of pro-bono legal services, please find a list of resources that are available in your community below. Atlanta Atlanta Legal Aid, Fulton County / Downtown Headquarters: Legal
If you've had a job loss or loss of income, please find a list of resources that are available in your community below. Atlanta First Step Staffing for help getting hired Nationwide Earnin Ap
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What time can I arrive at the house on move-in day?
PadSplit provides move-in support during the hours of 9:00am-5:00pm EST, M-F. We highly encourage Members to plan to move-in to their home during these times. While most move-ins are quick, we recomme
How do I cancel my move-in?
You can cancel your move-in through your Member Dashboard. Please Note: Refunds will be issued based on the day and time of your cancellation (see chart below). Refunds will take at least one week to
What can I bring to a PadSplit?
We want your PadSplit to feel like home! Please see our recommendations and rules for items you may bring to a PadSplit below: Items you CAN bring: Small tables Small lamps Mini-Fridge A TV Items
Help! I've got to the home but the lock won't work.
For security purposes, the lock codes for PadSplits are not provided until a Member's move-in day. On your move-in day, you'll receive a Welcome Email from PadSplit. This email will include your addre
I got to my house and there's something wrong. Can I move?
PadSplit Hosts are committed to providing quality rooms for Members. If you experience an issue during move-in we want to help! 1. Text your Host. The day before your move-in, an SMS line between you
Life at PadSplit
We receive mail for Members that no longer live here. What should I do?
If you have a mail at your home for Members who no longer live there, we ask that you take a quick moment to write "Return to Sender" on the envelope and put it back in the mailbox. Throwing away mail
Why can't I change the temperature on my thermostat?
PadSplit thermostats are programmed to the temperatures recommended by the utility provider. Only the Host or the Host's property management team may change the temperature on a home's thermostat. Thi
Where is the PadSplit office located?
PadSplit can answer all of your questions or concerns through our support channels. You can reach us by email, phone, chat or through the Member Dashboard. For detailed contact information, please see
Parking at your PadSplit
Most PadSplit homes come with a variety of places to park, including a driveway, a carport or street spots. Please note that there are no assigned parking spots. Occasionally, a Host may restrict vehi
Some of my items are missing or stolen. What should I do?
We understand that having your items missing or stolen can be very upsetting. PadSplit strongly recommends personal property insurance for Members who want to protect the value of their possessions.
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How to Navigate the PadSplit Dashboard
How do I reset my password?
Forgot your password? Follow the steps below to reset your password from the Sign In screen. If you would like to change your current password, log into your Member Dashboard, click on "Settings" a
Where do I find my lock codes?
The lock codes to your home and room will be emailed to you the morning of your move-in day. Please keep an eye out for this important email! The lock codes to your home and room are also available in
How do I send another Member a "Shout Out" or "Call Out"?
PadSplit's Member Dashboard allows you to message other Members of your home with "Shout Outs" and "Call Outs". Shout Outs should be given for Members that are helpful and kind. Call Outs can be given
Where can I find the Membership Rules?
PadSplit's Membership Rules can be viewed in two places: The Membership Rules are posted here You can view the Membership Rules by clicking the "Membership Rules" button on your Member Dashboard
Where do I find my address and room number?
Your address and room number will be emailed to you the morning of your move-in day. Please keep an eye out for this important email! Your address and room number are also available in your Member Das
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Transfers and Move-Outs
What should I do on move-out day?
Please remember that you must schedule your move-out date through the Member Dashboard. See How do I schedule my move-out date? for details on scheduling. On your scheduled move-out day, please rem
I've decided to stay. How do I cancel my move-out?
If you've decided to stay in your PadSplit, canceling your move-out date is easy. Log into your Member Dashboard and scroll down to the "Move-Out" section. Click the "Cancel Move-Out" button and follo
I need to move homes. How do I transfer to another PadSplit?
PadSplit has a whole network of homes available for you to transfer to at any time. If you signed any minimum commitment, you are eligible for one free transfer within 14 days of your first move-in.
I'm scheduling a move-out date. What will I be refunded?
In all cases, refunds take at least one week to process. Members wishing to cancel a move-out may do so as long as the cancellation occurs before their scheduled move-out date. Refund Eligibility Pad
How do I schedule my move-out date?
To schedule your move-out date, log into your Member Dashboard. Scroll down to the "Move-Out" section and click the "Request Move-Out" button. Choose your move-out date and follow the prompts. Please
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