At PadSplit, we believe in the power of community and mutual respect. We encourage all Members to play an active role in maintaining a positive living environment by engaging with our ratings system.
All PadSplit Members have a score that reflects their impact on our shared living spaces. This score, based on feedback from Hosts and PadMates, plays a key role in shaping your PadSplit journey. Let'
To ensure everyone's comfort and safety, we ask that all Members follow our Membership Rules. Upon booking and move-in, please review your Member Dashboard, where you'll find these rules along with an
PadSplit is dedicated to maintaining a positive and respectful community for all Members. To achieve this, we've established clear Membership Rules that all PadSplit Members are required to follow. Me
We value our community and strive to create a positive living experience for everyone. To help maintain this environment, violations of PadSplit's Membership Rules may result in financial consequences
If you're experiencing payment errors or declines, please try these troubleshooting steps:
Use an alternative payment method: This is often the quickest solution.
Check your balance: Ensure you hav
At PadSplit, we believe in giving you control over your finances. Here's how you can personalize your payment schedule:
Flexible Options
Choose between weekly or biweekly payments
Select the day of t
Yes, we do require an active payment card to be registered on your account. Here's why:
Your PadSplit Membership dues are billed on a recurring basis - either weekly or bi-weekly, depending on your p
Both PadSplit and our Hosts are committed to providing affordable housing for Members, however sometimes rate increases are necessary for a Host to continue operations. For example, Hosts may raise ro
Making a payment is quick and easy! Here's a simple guide to help you through the process:
Log into your Member Dashboard
Navigate to the "Finances" tab
Click the "Pay Now" button
Enter your payment
At PadSplit, we believe that no one should have to worry about their next meal. If you're experiencing food insecurity, please consider the following resources:
Local Food Assistance: Visit FindHelp
At PadSplit, we understand that financial challenges can arise unexpectedly. If you're having difficulty with your dues, please consider the following resources:
Local Resources: Visit FindHelp.org
At PadSplit, we believe everyone deserves access to safe, affordable housing. While we strive to meet your housing needs, we understand that sometimes additional support may be necessary. If you are i
At PadSplit, we understand that legal matters can be overwhelming and costly. If you are in need of legal services, please consider the following resources:
Local Resources: Visit FindHelp.org to he
At PadSplit, we understand that stable housing and stable income go hand in hand. Whether you're facing a temporary setback or looking to boost your earnings, please consider the following resources:
In certain cases, there may be problems with your room or home that neither PadSplit nor your Host are able to remediate. Members may qualify for a refund if the following problems are unable to be fi
We're excited for you to start your PadSplit journey! Here is some important information about the timing of your move-in.
Address and Lock Codes
PadSplit prioritizes our Members security and only sha
Adjusting Your PadSplit Plans
We understand that sometimes plans change. If you need to modify your move-in:
You can manage your booking through your Member Dashboard. Cancellations must be made usin
We want your PadSplit to feel like home! Below, please find our recommendations and rules for items to bring with you. If you have questions, we recommend reviewing your listing details and reaching o
A lock can often be tricky to figure out the first time you use it. Here are a few tips to try when the lock code is not working.
Double check the codes and move-in instructions in your Welcome Emai
At PadSplit, we're committed to maintaining a balance between home security and personal privacy. Our policy on recording devices aims to protect the rights and comfort of all Members while allowing H
Your voice matters! Every two weeks, you have the opportunity to share your thoughts and help improve your living experience. Here's how you can make a difference:
Share Your Feedback:
During Paymen
Clear communication is key to a great PadSplit experience. Here's how to stay connected with your Host:
The PadSplit Messenger
Is available as soon as you book or have a scheduled move-in date
Can be
At PadSplit, we want to ensure you always have safe and easy access to your home. While you're responsible for keeping track of your codes, keys, and privacy locks, our platform can provide help if is
At PadSplit, we care deeply about your well-being and the security of your home. While we're always here to address your concerns, there are situations that require immediate professional assistance:
Forgot your password? No problem! Follow the steps below to reset your password from the Sign In screen.
If you would like to change your current password, log into your Member Dashboard, click on "S
Your Move-In Morning
By 9:30 AM EST on move-in day, you'll receive all the details you need including your new address, door codes and house-specific move-in instructions. These will be available in
We believe in making it easy for you to understand and access the guidelines that help create a positive living environment for everyone. PadSplit's Membership Rules can be viewed in two places:
The
Your Move-In Morning
By 9:30 AM EST on move-in day, you'll receive all the details you need including your new address, room number, door codes and house-specific move-in instructions. These will be
Changing your email address is easy. Log into your Member Dashboard, click on "Settings" and then “Account Settings”. Enter your new email address and click the "Save Changes" button.
At PadSplit, we're excited to help you take the next step in your housing journey! As a valued member of our community, you may be eligible for a letter of recommendation to support your future housin
At PadSplit, we believe in transparency about how our community works. Our Hosts independently own and operate their homes on the PadSplit platform, which means they have the right to issue a Notice t
We want to help make your move-out process as smooth as possible. Here's your simple checklist for a successful departure from your PadSplit home:
Before Your Move-Out Day:
Consider whether transferr
We're delighted you've decided to continue your journey with PadSplit! Sometimes plans change, and we're here to make staying as easy as possible.
Quick Steps to Cancel Your Move-Out:
Log into your M
At PadSplit, we put you in control, offering housing that evolves with your changing needs and goals. That's why we offer you the freedom to transfer to a new home within our extensive network, with y
At PadSplit, we believe in the power of shared responsibility and mutual respect. Our community thrives when each member embraces our Membership Rules, creating a safe and welcoming environment for al
At PadSplit, we're committed to making quality housing accessible. Our income verification process is designed to be flexible and accommodating to various financial situations. Here's how we work with
Welcome to PadSplit! We're excited you've taken the first step towards affordable, flexible housing. Here's everything you need to know about your application status:
Our Commitment to You We strive t
We understand that receiving news about an unapproved application can be disappointing. But don't worry, if your PadSplit Member application was not approved, your application fee is refundable. Your
Imagine a living space that combines affordability and flexibility. That's PadSplit! We're reinventing housing to make it work better for you. Here's what makes us special:
All-Inclusive Memberships W
If your booking request requires Host approval, a backup booking lets you select a second room option while your first choice is pending. It's our way of helping you secure housing with confidence.
Ho
As a PadSplit member, you may have the opportunity to benefit from our Stay Rewards program. If your property participates, you can receive one week free after completing a 6-month stay!
Stay Rewards
At PadSplit, we believe in creating the best possible living experience for everyone in our community. Part of this involves working closely with our Hosts to ensure a great fit between Members and ho
At PadSplit, each home is uniquely managed by individual Hosts who may want to personally review booking requests. Let's walk through what this means for you:
What is Host Approval?
Some hosts like t
As a PadSplit Member, you have access to a variety of wonderful homes. Let's explore your booking options:
Instant Book
Our quickest option
Your booking is automatically confirmed with no waiting pe
We currently report payments to Equifax and TransUnion via a third-party service provider, Esusu Financial. Through our Esusu partnership, over 2,700 PadSplit Members have established a credit score f
How does Esusu provide rental assistance?
PadSplit now offers active members financial assistance through Esusu’s Rent Relief program. This is a 0% interest loan. Please note: If you are facing finan
Great news! As part of our commitment to your well-being, we're excited to offer all PadSplit Members free access to Teladoc - your personal gateway to on demand, remote medical care.
What Teladoc Off
Great news! As part of our commitment to your well-being, we're excited to offer all PadSplit Members free access to Teladoc - your personal gateway to on demand, remote medical care.
What Teladoc Off