Resolving Common Co-Living Issues

Question

Accepted Answer

PadSplit provides affordable, flexible co-living spaces across a large network of hosted homes. While there are many benefits of being a PadSplit member, challenges may arise with renting and co-living. These can range from disagreements with Padmates, to maintenance issues in your home, to not understanding a recent billing change. Below are common co-living issues along with guidance on steps members can take to resolve the issue or get support. In most cases, the quickest way to a resolution is communicating directly with your Padmates or Host by using the messenger feature in your member dashboard. If you need assistance or you complete all the steps and the issue is still unresolved, contact our Support team at (770) 373-7863 or at support@PadSplit.com. 
A Member in my house:

Doesn’t clean up after themselves
Is too loud or makes unwanted noise
Takes up too much space in the refrigerator or pantry
Steals my food or other items
Leaves things in common areas
Is breaking PadSplit’s Membership Rules (smoking, damaging the home, etc.)

Respectfully ask your Padmate to change their behavior, either by speaking to them in person or messaging them through your member dashboard

Submit a Member rating for your Padmate. Member ratings provide feedback on member behavior and inform the Host of the member’s conduct

Message your Host about your Padmate’s behavior, especially if you’ve already talked to the member
Sometimes relationships can be difficult, and there might not be a great fit in your current home. For this reason, every member has one free transfer to any other PadSplit unit and unlimited paid transfers after that
There is an unauthorized person living at my PadSplit

Confirm if the person is a registered member of the house by checking to see if they are listed on your Member dashboard

If the person is not listed as a member of the house, message your Host to let them know an unauthorized person is living there

Contact PadSplit Support if your Host is unresponsive or says they are renting to the person outside of the PadSplit platform

There is a safety issue with another person at my PadSplit:

Attack with a weapon
Threat with a weapon
Violent altercation
Sexual harassment
Mental instability that can be dangerous to self or others
Violent threats
Gun sighting
Human trafficking
Police have been called

If the issue is an emergency and you or someone else is in danger, contact 911 immediately

Message your Host about the safety incident if you feel comfortable

Inform PadSplit about the safety incident by filling out a safety report on the PadMates section of your dashboard, calling (770) 373-4840 or emailing support@padsplit.com

You have the ability to file a TPO (Temporary Protective Order) with the court in your county. This is a court ordered document that may prevent the accused from staying in the property

You can transfer homes. PadSplit offers a large network of homes that our Members can easily transfer to. If you no longer wish to live at your current property, you may initiate a transfer through your dashboard at any time. While it may not seem fair that you should have to transfer to a different property due to the misbehavior of someone else, we want to ensure that you have the ability to leave a dangerous situation as quickly as possible. Every member has one free transfer, and we can evaluate crediting members for any future transfers based on the particular circumstances.

My home has a maintenance or repair issue:

Things are broken or damaged (cabinets, doors, bed frame, etc.)
One or more appliances or utilities doesn’t work
There are plumbing issues
There are pests (roaches, mice, etc.)
There is excessive dirt, mold, or grime*
The property feels unsafe (broken locks or windows, unstable floors or walls, exposed electrical wires, etc.)

*Members are responsible for day-to-day cleaning and keeping the PadSplit tidy

Take pictures or video to document the issue

Submit a Maintenance request. Guidelines on how quickly Hosts are expected to respond to certain types of maintenance issues can be found here

Message your Host if you have not received a response to your maintenance request in the expected timeframe

Contact PadSplit Support if your Host is still unresponsive.
If the Host is unable to resolve a serious maintenance issue, it may be necessary to transfer. Every member has one free transfer to any other PadSplit unit, and we can evaluate crediting members for any future transfers based on the particular circumstances.

I don’t understand my Membership financials, such as:

When my next payment is due
Why my dues suddenly went up
Why I’m being charged a fine or fee
My approved amount for booking
When my commitment period ends

Review the Finances page on your Member dashboard, which provides an overview of your dues, approved amount, commitment period, payment methods, and billing history, including an explanation of all charges

Message your Host if you have a question about your room rate. Hosts may raise dues, but they are expected to notify the member when the room rate increases.

Contact PadSplit Support for help answering any remaining questions on your financials or billing

I’m having a problem!	What to do:
A Member in my house: Doesn’t clean up after themselves Is too loud or makes unwanted noise Takes up too much space in the refrigerator or pantry Steals my food or other items Leaves things in common areas Is breaking PadSplit’s Membership Rules (smoking, damaging the home, etc.)	Respectfully ask your Padmate to change their behavior, either by speaking to them in person or messaging them through your member dashboard Submit a Member rating for your Padmate. Member ratings provide feedback on member behavior and inform the Host of the member’s conduct Message your Host about your Padmate’s behavior, especially if you’ve already talked to the member Sometimes relationships can be difficult, and there might not be a great fit in your current home. For this reason, every member has one free transfer to any other PadSplit unit and unlimited paid transfers after that
There is an unauthorized person living at my PadSplit	Confirm if the person is a registered member of the house by checking to see if they are listed on your Member dashboard If the person is not listed as a member of the house, message your Host to let them know an unauthorized person is living there Contact PadSplit Support if your Host is unresponsive or says they are renting to the person outside of the PadSplit platform
There is a safety issue with another person at my PadSplit: Attack with a weapon Threat with a weapon Violent altercation Sexual harassment Mental instability that can be dangerous to self or others Violent threats Gun sighting Human trafficking Police have been called	If the issue is an emergency and you or someone else is in danger, contact 911 immediately Message your Host about the safety incident if you feel comfortable Inform PadSplit about the safety incident by filling out a safety report on the PadMates section of your dashboard, calling (770) 373-4840 or emailing support@padsplit.com You have the ability to file a TPO (Temporary Protective Order) with the court in your county. This is a court ordered document that may prevent the accused from staying in the property You can transfer homes. PadSplit offers a large network of homes that our Members can easily transfer to. If you no longer wish to live at your current property, you may initiate a transfer through your dashboard at any time. While it may not seem fair that you should have to transfer to a different property due to the misbehavior of someone else, we want to ensure that you have the ability to leave a dangerous situation as quickly as possible. Every member has one free transfer, and we can evaluate crediting members for any future transfers based on the particular circumstances.
My home has a maintenance or repair issue: Things are broken or damaged (cabinets, doors, bed frame, etc.) One or more appliances or utilities doesn’t work There are plumbing issues There are pests (roaches, mice, etc.) There is excessive dirt, mold, or grime* The property feels unsafe (broken locks or windows, unstable floors or walls, exposed electrical wires, etc.) *Members are responsible for day-to-day cleaning and keeping the PadSplit tidy	Take pictures or video to document the issue Submit a Maintenance request. Guidelines on how quickly Hosts are expected to respond to certain types of maintenance issues can be found here Message your Host if you have not received a response to your maintenance request in the expected timeframe Contact PadSplit Support if your Host is still unresponsive. If the Host is unable to resolve a serious maintenance issue, it may be necessary to transfer. Every member has one free transfer to any other PadSplit unit, and we can evaluate crediting members for any future transfers based on the particular circumstances.
I don’t understand my Membership financials, such as: When my next payment is due Why my dues suddenly went up Why I’m being charged a fine or fee My approved amount for booking When my commitment period ends	Review the Finances page on your Member dashboard, which provides an overview of your dues, approved amount, commitment period, payment methods, and billing history, including an explanation of all charges Message your Host if you have a question about your room rate. Hosts may raise dues, but they are expected to notify the member when the room rate increases. Contact PadSplit Support for help answering any remaining questions on your financials or billing