PadSplit logo
Other articles in this category
I received a higher than usual utility bill. What should I do?
Remotelock Guide
Guidelines for Host Maintenance Response Times
Reactivation After an Emergency Policy
How do I manage maintenance tickets for the property?
How do I manage utilities for the property?
What is a property inspection?
How is occupancy calculated?

Guidelines for Host Maintenance Response Times

Last updated August 28, 2023

PadSplit Hosts are responsible for completing all maintenance requests. With the exception of emergency scenarios, submitting a maintenance ticket through your dashboard is the only way to notify your Host and ensure that your request is addressed. Once the ticket is submitted, you can communicate with your Host and follow the status of the repair.

Below are generalized response time guidelines for your maintenance request. These times may vary due to holidays/weekend availability of your Host or necessary servicing company availability. If you feel that your ticket has not been addressed according to these guidelines, please contact PadSplit Support.

Examples of Emergency Maintenance Issues

*If you or your PadMates are in immediate danger, always call 911 first. After calling 911 if appropriate, please submit a maintenance ticket and call PadSplit Support.

  • Smell of gas
  • Fire
  • Flooding
  • Death (ie… a smell that can not be explained coming from a room)
  • A sighting of a large amount of blood or waste and any sign of a bio-hazardous material being present
  • Trees falling on the structure
  • Lack of electricity (not due to a temporary localized service interruption)
  • Lack of heat in winter
  • Extreme heat cause by lack of A/C (>85℉ for more than 24hours)
  • Structural issues
  • Water heater leaking or bursting
  • Leaks that could result in flooding
  • Lack of running water

Examples of Requests that will typically take Hosts up to 24-48 Hours to respond to:

  • Less serious leaks
  • Clogged toilet if there is no other shared bathroom
  • Walkways, stairs and driveways needing to be shoveled and salted after a snowstorm
  • Replacement for a fire extinguisher that is empty or that was used
  • Smoke detectors that are missing or are in need of batteries
  • Fire Stops that are missing or are in need of replacement
  • Problems with exterior locks
  • Air conditioning not working in summer
  • Lack of hot water
  • Low hanging or missing gutters (fallen off after storms or heavy winds)
  • Appliances or electric panels that spark

Examples of Requests that will typically take Hosts up to 1 Week to respond to:

  • Appliances not working
  • Clogged or slow shower or sink drain
  • Clogged toilet
  • Non essential interior light stops working
  • Large hole in the wall
  • Damage to door knobs or punch locks
  • Damage to doors and door frames
  • Broken toilet or sink handles
  • Broken shower heads
  • Mold in bathrooms, bedrooms or in common areas
  • Windows that are broken
  • More severe pest issues
  • Internet outage

Examples of Requests that will typically take Hosts up to 2 weeks to respond to:

  • Cracked tile
  • Grout coming up
  • Damaged flooring or carpet that does not create a walking hazard
  • Running toilet
  • Dripping faucets
  • Cabinet doors off their hinges
  • A draftMinor hole in the wall
  • Molding or trim needing repair
  • Toilet paper holders/towel racks broken or missing
  • Broken toilet seats
  • Shower curtain and liner replacements
  • Ceiling fans that are not working
  • Fence repairs
  • Driveway repairs
  • Less severe pest issues