Safety and security

PadSplit’s commitment to secure coliving

People with boxes
People with boxes

Redefining affordable housing with uncompromising security

Since 2017, PadSplit has invested in building a leading coliving marketplace. Our mission goes beyond providing a roof over our residents’ heads—we strive to build well-managed, vibrant communities where peace of mind is the foundation of every home.

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Secure future background image

Building a secure future together

Our commitment to safety has earned the trust of tens of thousands of members.

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The PadSplit difference:

By the numbers

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19,500+

rooms available

90%

of members recommend PadSplit

80,000+

members served on PadSplit

Our proven track record is built on:

Rigorous escalation protocols
Preventive measures
Collaborative safety efforts
Proactive member rating system

Is PadSplit safe?

Hear what our members say

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Heaven’s story

After relocating to Atlanta and facing challenges in finding affordable housing, Heaven found herself living in her car.

“As a woman, PadSplit lifted my fear of being homeless, trying to make it, and finding a place to sleep. As women, we always have to worry about our safety and what can happen to us. PadSplit is helping other women out there who are going through it in life,” says Heaven.

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Nene’s experience

“The best part [about PadSplit] is the security—cameras, rules, double locks on our bedroom doors. I feel so safe knowing I see the same people every day.”

“I recommend PadSplit to anyone who needs to feel safe and have a fresh start... It was a very easy process to feel appreciated, I signed up, and the customer service walked me through everything. It was a click away, and I moved in the next week.”

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Tyla’s journey

“I feel more safe in my room, and I don’t feel like anyone’s going to break into the home… I have a short drive to work and am saving a lot of money on Lyft rides.”

“I also love how I’ve had 400+ new houses with PadSplit to choose beside. I don’t have to worry about finding a new place to stay if I get a job in another location.”

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Carol’s transformation

“I feel safe. I wouldn’t have been able to turn my life like I did if I didn’t feel safe. PadSplit gave me the space to see who I was and given up my power and change what needed changing. I’ve seen my dreams come true.”

“One of the things that I believe is if you want to review, restructure, and rebuild your life, you can do it through PadSplit.”

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Regan & Cal strive to provide secure coliving homes

“We feel so blessed to have the opportunity to invest in a property that helps others with affordable housing.

For somebody to share that they’re appreciative of a safe and nice environment shows how appreciative he is to have a roof over his head.”

Our proactive approach to home security

At PadSplit, we believe in preventing issues before they arise. We align our standards with U.S. Department of Housing and Urban Development (HUD) guidelines and enforce our own comprehensive safety checklist.

Homes listed on our platform feature:

Safety cards
Secure locks

Mandatory locks on individual bedrooms and exterior doors.

Safety cards
Move-out protocols

Hosts are responsible for room code changes after each move-out.

Safety cards
Member support

Dedicated issue escalation and member rating systems.

Safety cards
Safety features

Required safety features (smoke detectors, fire extinguishers, CO detectors if gas appliances are present).

Safety cards
Property standards

All flooring must be secured and sealed, with no trip hazards, any stairs must have railings, and adequate lighting throughout the home.

Safety cards
Emergency egress

All windows can open, close, and lock.

Safety cards
Enhanced safety features

Encouraged additional safety features (fire stop, above stove spot).

Safety cards
Secure locks

Mandatory locks on individual bedrooms and exterior doors.

Safety cards
Move-out protocols

Hosts are responsible for room code changes after each move-out.

Safety cards
Member support

Dedicated issue escalation and member rating systems.

Safety cards
Safety features

Required safety features (smoke detectors, fire extinguishers, CO detectors if gas appliances are present).

Safety cards
Property standards

All flooring must be secured and sealed, with no trip hazards, any stairs must have railings, and adequate lighting throughout the home.

Safety cards
Emergency egress

All windows can open, close, and lock.

Safety cards
Enhanced safety features

Encouraged additional safety features (fire stop, above stove spot).

Our collaborative platform empowers both hosts and tenants to maintain a secure living environment. From lock change requests to addressing behavioral concerns, our system ensures swift action on all safety matters.

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Member safety

Background screening

All PadSplit members are screened following Fair Housing guidelines at the application stage by a third-party screening company.

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Member support

24/7 customer support

Reliable support with a structured escalation process to assist members when needed.

Real-time access to dedicated customer support, open 24/7

Instant access to your Host via the PadSplit messenger

Customer support reps are trained in trauma-informed care

In an emergency, always call 911 first.

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Member experience

Member management

Members who receive low ratings from their housemates risk losing their membership.

PadSplit can terminate a member for safety violations

Member rating system

Member community

Community guidelines

We value our community and strive to create a positive living experience for everyone. To help maintain this environment, violations of PadSplit’s Membership Rules may result in financial consequences.

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For property owners:

Partner in security and success

As a PadSplit host, you're not just renting out space—you're creating secure, thriving communities. We support you with the following:

Essential safety resources

Recommendations for fire safety equipment

Guidance on security features implementation

Regular updates on best practices for maintaining a secure property

Proactive tenant monitoring

Our member rating system helps you identify and address potential issues early, ensuring a harmonious living environment for all.

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Common questions

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What should I do if I feel unsafe in my PadSplit home?

Your safety is our top priority. In case of immediate danger, contact local authorities first. Then, report the incident to PadSplit through our in-app messaging system, email, or phone. We investigate all safety concerns promptly and can facilitate transfers if necessary. Learn more here.

We employ a multi-layered approach:

  • Secure locks on all private rooms and exterior doors
  • Close collaboration with hosts on safety maintenance
  • Member rating system to monitor and address behavioral issues

Absolutely. We understand that circumstances can change. PadSplit offers the option to request a transfer to another property, subject to availability. Our support team is ready to assist you throughout the process, ensuring you find a living situation where you feel completely at ease.

Join PadSplit today—where security, affordability, and community unite to create your ideal home.

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For renters

Join PadSplit’s community today!

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For property owners

Host your home on PadSplit

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