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Getting ready to PadSplit
Have questions about Hosting with PadSplit? We've outlined some common topics below. Want more information? Attend one of our webinars or local meet-ups. Email email@example.com for more information.
How are responsibilities divided between PadSplit, the Host and the Member?
PadSplit, Hosts and Members share in the responsibilities needed to keep our community running smoothly. Please refer to the chart below to see what PadSplit, Hosts and Members are responsible for.
How can I get more information about setting up my PadSplit?
Have questions about setting up your PadSplit? Our Host Resource Hub is full of dedicated resources to help prospective Hosts during the property selection, renovation, and optimization phases of thei
What kind of performance can I expect?
PadSplit helps investors leverage under-utilized space in their existing properties, making them more profitable and more affordable for community Members. Owners who manage properties through PadSpli
How is this different from a normal single home investment?
PadSplit is the country’s largest co-living marketplace that provides housing specifically designed for the workforce. We believe it’s possible to do well AND do good at the same time. Our award-winni
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Choosing Homes to PadSplit
Can I use bedrooms in the home I occupy or a garage apartment/ADU for PadSplit?
Yes! We will just need a background check from you to ensure the safety of our Members. Check out the FAQ for Hosts of owner-occupied homes for more information. Please keep in mind that any approved
How do I know if I have a good location for a PadSplit?
If you don’t already own a PadSplit, the first step is narrowing down where you want to buy. Learn more about picking the best location for your PadSplit.
What kinds of properties make good PadSplits?
There are multiple factors to consider when selecting a PadSplit property. A PadSplit should fit in and resemble any other house or apartment in its neighborhood. Visit our Host Resource Hub for more
Renovating a Home to PadSplit
What renovations are recommended for a PadSplit?
Our Host Resource Hub is full of dedicated resources to help prospective Hosts during the renovation phase of their Host journey. If you still have questions during the process, you can reach out to y
Common PadSplit features
PadSplit recommends adding these important features in order to optimize the success of your property. Smart Lock By installing a smart lock, Members can move themselves into your property even if
Do I need a contractor?
Most Hosts rely on a general contractor (GC) to renovate the property and get it ready to PadSplit. We highly recommend partnering with licensed GCs in your area with a strong track record. Another op
How much does it cost to convert my home into a PadSplit?
The answer to this question varies depending on the property’s size and condition. It is advisable to budget about $1,000 per bedroom for furnishing and staging. Keep in mind the other renovations tha
How long will it take to prep the property for listing?
In general, there are 3 phases a property must complete before it can be listed on PadSplit: pre-renovation, conversion and listing preparation. Within each phase, there are tasks that must be complet
Preparing to Manage a PadSplit
What kind of property maintenance does a PadSplit require?
PadSplit homes require much of the same maintenance that a traditional rental investment needs, though often at a higher frequency. The work is both preventative (such as changing HVAC air filters)
Can I operate a PadSplit on my own?
It is always possible for a Host to own and operate their PadSplit properties. Nevertheless, most PadSplit properties are operated by a third-party property manager. Keep in mind that property manager
Can I hire a team to run my PadSplits?
Below, please find three common models to consider as you structure your arrangements: Description Manager charges a either a flat fee or fixed percentage of revenue monthly (usually 8-15%) Ma
How should I begin to think about the accounting for my PadSplit?
Developing robust accounting practices is critical to effectively managing PadSplits. In addition to any general overhead costs, there are six standard types of expenses that should be tracked for eve
Think about move-ins on day one
Our best Hosts think about Member move-ins before they even list their home. Put yourself in the shoes of a PadSplit Member. He or she just paid their hard-earned money to move into your property, pur
The Finishing Touches Before Listing Your PadSplit
PadSplit recommends printing and laminating this set of posters to hang up in every home. These posters help reinforce the rules, promote cleanliness and protect your property. Please see our guide be
How should I furnish the bedrooms?
PadSplits should be designed and furnished to feel like home. The furnishings should be comfortable and meet the needs of Members. Please keep in mind that Members are not permitted to bring large pie
How should I label the rooms?
PadSplit places a strong emphasis on convenience and efficiency for both Members and Hosts. It is important to keep in mind that Members are not permitted to visit the home before move-in. It is impor
How should I prepare the home’s utilities?
Unlike a traditional rental, utilities are included in the price paid by members. Hosts must ensure that the utilities are turned on and paid prior to listing the property. This process may take as lo
What are best practices for listing photos?
It’s best to budget a few hundred dollars for staging items and finishing touches after renovation is complete as a few minor additions can go a long way. Hire a professional real estate photographer
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Completing the Listing
How do I set up my team in the dashboard?
Now you have more flexibility on setting up your team through the PadSplit dashboard. You can assign roles and communications preferences per property so we can send the right information to the right
How to list your home on PadSplit
Make sure you have created your Host account. On the homepage of padsplit.com, click the “get started” button and select “become a Host”. Enter your information and confirm that your account has bee
How should I write my custom move-in instructions?
During the listing process, you will be asked to draft custom move-in instructions for your property. PadSplit will email these instructions (along with lock instructions*) to a Member on the day of t
My home has limited parking available. How do I make sure that’s in the listing?
You can set the number of parking spaces during Property Onboarding and edit this at a later time. Figure out how many available spots you have at the property and determine whether there is any stree
Can Hosts create an account and onboard properties right away or do they need to speak with someone at PadSplit prior to listing their properties?
The quality of PadSplit homes is of the utmost importance. Hosts may go onto padsplit.com and submit a listing without speaking to a PadSplit team member. However, during the property listing, a prop
What is a “Coming Soon” property?
Hosts can enable the “coming soon” feature for a property when they begin the listing process. Properties that are “coming soon” are shown on the property map to prospective and current Members. Membe
How are listings ordered in the search results?
PadSplit's aims to serve our Member and Host communities by making rooms easy to find and book on our site. In other words, we want your room booked just as much as you do! As such, we are constantly
How do PadSplit members select my home?
Our Members pick where they live based on the same factors as anyone else: location, price and amenities. To increase the chances that a Member will book a room in your PadSplit, explore the booking s
Who can be in my home/what does a PadSplit member look like?
PadSplit Members are the same people you interact with everyday. It’s the person serving your food, delivering your Amazon package, or the security guard at your office. PadSplit Members must pass a b
Do Members sign leases? What are the minimum stays?
All PadSplits require a minimum commitment period. Depending on the PadSplit you book, you will either make a 30-day minimum commitment period OR select between a 5 week, 12 week, or 24 week minimum c
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Am I responsible for cleaning the home?
The bulk of cleaning responsibilities fall on the members--it is simply uneconomical to provide cleaning services for distributed properties frequently enough. That said, we recommend the provision of
What do I do if a member comes to me with an issue?
Members have several avenues for support when they need to communicate with PadSplit. They are able to call our main support line, email us directly and submit maintenance tickets. If your presence (o
Do I have to check on the property while members live there?
You must conduct a quality assurance check while members are living in the PadSplit. What is it? An in-person, twice-monthly walkthrough of the property, including member’s rooms An opportunity to p
Should I be communicating with members? If I need to… how do I?
You should direct members to utilize lines of communication with PadSplit when they have issues. They are able to call our main support line , email us directly and submit maintenance tickets. When a
I am thinking about selling/buying an existing PadSplit property. What do I need to know?
Whether you are selling a PadSplit you already own or contemplating buying an existing PadSplit from a current owner, there are several steps to take and considerations to make. For a detailed outlin
How can I move a Member to a different room or property that I manage?
Move-in day is an important day for both Members and Hosts! As a Host, it is your responsibility to triage any move-in issues.If something goes wrong during a Member's move-in or if a Member just like
How do I know if my move-ins are going well?
At PadSplit, we are actively working on features to give you insights into Members’ experiences in your home. Currently, we are showing information around Member move-in ratings. Go to the Performance
I have a move-in scheduled for my home. How do I prepare for move-in day?
PadSplit will send Hosts an email notification when a room in their home is booked. The move-in day will generally be at least 48 hours in the future, giving the Host plenty of time to complete the ne
What should I do on a Member's move-in day?
Move-in day is an important day for both Members and Hosts! As a Host, it is your responsibility to triage any move-in issues, such as when a Member has lock problems or trouble locating the home. Det
Three Keys Policy
It is important for the happiness and safety of the entire PadSplit community that all Members adhere to the Membership Rules. A violation of these rules is subject to our Three Keys Policy. What is
What should I do if I see a rule violation?
Violations to PadSplit's Membership Rules can compromise Member safety, the integrity of the property and/or profitability. Some violations, such as smoking, compromise all three. While most violation
What is PadSplit’s policy on violence inside of the home?
At PadSplit, the safety of our Members and Hosts is our number one priority. PadSplit takes violence very seriously. PadSplit will utilize the following procedure in cases where violence is reported
When can a Member be terminated?
A Member’s contract with PadSplit may be immediately terminated if any of the following conditions are met: A Member fails to pay their dues and/or fines and is in arrears over $300 A Member is ter
What if a terminated Member won’t leave?
When a Member stays past their termination date, Platform Hosts are responsible for peacefully removing or legally evicting terminated Members. We know this can be challenging, especially during the o
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I received a higher than usual utility bill. What should I do?
Because utilities are included in a Member’s weekly rate, Hosts are encouraged to estimate monthly bills and increase the efficiency of the home before listing on PadSplit. Occasionally, even the bes
Many PadSplit Hosts choose to utilize the Remotelock platform and brand of locks. Below, you'll find some useful tips for troubleshooting a Remotelock. For issues that this guide does not cover or wor
Guidelines for Maintenance Response Times
High Urgency: Complaints should be fixed or at least looked at the same day Moderate Urgency: Complaints should be fixed within 48-72 hours Low Urgency: Complaints should be fixed within one week E
Reactivation After an Emergency Policy
Due to emergency damage or incidents, PadSplit reserves the right to inactivate any rooms or homes that may have become unsafe or otherwise uninhabitable. After the necessary repairs and remediatio
How do I manage maintenance tickets for the property?
PadSplit provides a maintenance ticketing service that allows members to submit tickets directly to hosts. Our team works hard to work through and eliminate unnecessary tickets, but good judgement is
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What situations lead to a negative billed amount?
It is possible to see negative bills and negative collections. Both can happen either at the same time or independently. Negative charges occur when more concessions than bills were added for that roo
How does a Member’s dues date affect the billed totals?
Depending on the Member’s dues date, you may see a difference in the amount billed versus the amount collected. There is a natural lag between billing and collections. PadSplit bills before the dues d
How do Members pay their dues?
Members pay electronically on the PadSplit site using credit, debit or bank transfer. At no point should PadSplit Members be asked to pay outside of the platform, and any such request will result in r
How often do I get paid?
Owners get paid monthly between the 8th of the month and five business days after.
Are payments guaranteed?
PadSplit is a marketplace that lists, markets and assists with co-living. We do not guarantee rent payments.
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How to Navigate the Host Dashboard
How do I set waste pick-up days for a property?
Hosts can set or change the waste pick-up days for a property on their Host Dashboard. To do so, go to the Properties details page and scroll to the section “Waste pickup day.” Click on “edit pickup d
How do I add front door lock codes or back door lock codes for a home?
Hosts can set a lock access code for Members through their Host dashboard. Scroll to the section “Devices” on the Properties details page. Select “Add a device” and input the type and location of the
How do I send a message to all Members in a home?
Hosts can send a message to all Members in their PadSplit. Go to the Properties details page on your Host Dashboard and scroll to “Notes & communication.” Click on the communications tab and selec
Where can I view my financials on my Host dashboard?
On the Host Dashboard, Hosts can access their financial data on each PadSplit property. First, log into your Dashboard. You can view your finances under the Dashboard tab by scrolling to “Financials S
How do I change the room price for the next occupancy?
Hosts can change the price of a room for the next occupancy. To do so, log into your Host Dashboard and navigate to the Properties details page. Scroll down to the room you would like to change the pr
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How do I contact PadSplit Customer Support?
Dedicated Host support is available Monday through Friday from 9am to 5pm EST. We can be reached via the following methods: By calling (770) 373-7863 (follow the prompts for the Host line) Via emai
How do payments work?
Members pay electronically on the PadSplit site using credit, debit, or bank transfer. At no point should PadSplit members be asked to pay outside of the platform, and any such request will result in
Hosts of Owner-Occupied Homes
For current Hosts of Owner-Occupied homes. Please note that we are not currently onboarding new Owner-Occupied homes at this time.
How will I know if someone has booked my room?
You will receive an email 48 hours in advance of any move-in.
What if a Member does not pay their weekly rate?
If a Member is late with a payment they are charged a $25 fee for each week they are delinquent. If a Member’s balance exceeds $300, our collections flow is automatically triggered. You will be inform
How often am I paid?
PadSplit pays Hosts monthly before or on the 10th of each month.
What are PadSplit’s fees?
PadSplit charges a 12% recurring platform fee plus a 2.75% flat rate transaction fee for a total of 14.75% fees.
What if I want to terminate my relationship with PadSplit?
You may terminate your relationship with PadSplit at any time. If no Member is living in your home, simply log into your PadSplit dashboard and deactivate your listing. If a Member is currently living
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