How to Provide a Great Move-in

Move-in reviews are based on the Member's first impression of your property and their initial experience. A positive move-in sets the tone for their entire stay and directly impacts the reviews and ratings that appear on your listing. Here's how to create an outstanding move-in experience:

Pre Move-in Preparation

Booking Confirmation

Set clear expectations from the start by communicating:

• House Rules: Quiet hours, guest policies, and general conduct expectations
• Services & Maintenance: What you provide for trash pickup, cleaning, pest control and how often these occur
• Supplies: If you provide essentials like toilet paper, soap, paper towels, or trash bags and restocking schedule
• Parking: Clear instructions on where and how Members should park
• Move-in: When move-ins are supported by your team

Room and Property Preparation

Ensure that the room is 100% ready for a smooth move-in and that the shared spaces are well maintained

• The room should be clean and contain all of the furniture included in the listing
• Door code for the home and room should be entered via your dashboard. Confirm that the codes are correct.
• Provide detailed move-in instructions and enter them into your dashboard
• Make sure that shared spaces give a good impression
• Outstanding maintenance issues should be addressed

Move-In Day Excellence

• Ensure you or your property manager is available on move-in day. Check your phone and messages regularly—members may have questions about access, locks or utilities.
• Excellent attention to the Member on their move-in day can often make up for any missteps

Follow Up After Move-In

• Follow up to confirm everything went smoothly
• Be flexible with reasonable requests (light bulb replacements, questions about shared spaces)
• Encourage completion of the move-in survey

Why This Matters

When you create positive early interactions, members are more likely to:

• Stay longer, increasing your revenue
• Leave positive feedback, improving your property's reputation
• Refer others, helping you grow with less effort