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How do I communicate with a Member about a maintenance issue?

Last updated August 9, 2021

PadSplit aims to facilitate clear communication between Members and Hosts about maintenance issues. To communicate with a member about a maintenance request, log into your Host Dashboard and go to Tasks by clicking on the wrench icon located at the top right of the page. From here, select the maintenance ticket you would like to communicate about and select “Communication” in the right hand column. Finally, type in the message you would like to send to the Member and it will be sent as a text message. You will get a notification once the Member responds. Please note that if the maintenance ticket is not assigned to either a Host or Co-Host, it will send a notification to both. Refer to this video for a quick tutorial on communicating with a Member about a maintenance issue.

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