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Life at PadSplit
Life at PadSplit
Rate your property
You’ll be prompted to review your Host every two weeks when you make a payment. If autopay is enabled for your account, you will receive an email with a link to the form. Simply fill out the form and
Messaging your Host
Members and hosts can communicate directly with each other through the PadSplit messenger. The messenger opens as soon as you make a booking request or have a move-in date scheduled (if you have booke
Help! I'm locked out of my room/home
PadSplit Members are responsible for keeping track of their codes, keys and privacy locks. Please see our policies and guidance for lockouts according to lock type below. Smartlock: If your code is
What is considered an emergency? When should I call 911?
While we want to know about any issues in your home, always call 911 first for emergencies. An emergency is: When you feel as though you are in danger When you feel as though someone in your home may
Why can't I change the temperature on my thermostat?
PadSplit thermostats are programmed to the temperatures recommended by the utility provider. Only the Host or the Host's property management team may change the temperature on a home's thermostat. Thi
Where is the PadSplit office located?
PadSplit can answer all of your questions or concerns through our support channels. You can reach us by email, phone, chat or through the Member Dashboard. For detailed contact information, please see
Parking at your PadSplit
Most PadSplit homes come with a variety of places to park, including a driveway, a carport or street spots. Please note that there are no assigned parking spots. Occasionally, a Host may restrict vehi
Some of my items are missing or stolen. What should I do?
We understand that having your items missing or stolen can be very upsetting. PadSplit strongly recommends personal property insurance for Members who want to protect the value of their possessions. P
Can I use my PadSplit as a permanent address?
At this time, PadSplit cannot be used as your permanent address. However, we do can provide proof of residency for school and educational purposes.
We receive mail for Members that no longer live here. What should I do?
If you have a mail at your home for Members who no longer live there, we ask that you take a quick moment to write "Return to Sender" on the envelope and put it back in the mailbox. Throwing away mail
Who cleans the home?
In most PadSplits, the Members of the home are responsible for cleaning and purchasing cleaning supplies. Talk to your housemates about a cleaning schedule and how best to share this responsibility an
There is a repair needed in my home. How do I submit a Maintenance Request?
The Host of your home is responsible for maintaining the property. When something is malfunctioning or broken in the home, a Member should submit a Maintenance Request through their Member Dashboard.
I have a problem with another Member in my home. What should I do?
We understand that co-living can sometimes be hard. At times, you'll run into problems with your housemates. Common problems include: Food being eaten by another Member Messiness by another Member Ru
How do I contact Member Support?
In the event of an emergency, always call 911 first. An emergency is any event where you feel you are in danger of being harmed or the people around you may be in danger of being harmed. To request
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