Other articles in this category
Help! I'm locked out of my room/home
What is considered an emergency? When should I call 911?
Why can't I change the temperature on my thermostat?
Where is the PadSplit office located?
Parking at your PadSplit
Some of my items are missing or stolen. What should I do?
Can I use my PadSplit as a permanent address?
We receive mail for Members that no longer live here. What should I do?
Who cleans the home?
There is a repair needed in my home. How do I submit a Maintenance Request?

Help! I'm locked out of my room/home

Last updated November 22, 2021

PadSplit Members are responsible for keeping track of their codes, keys and privacy locks. Please see our policies and guidance for lockouts according to lock type below. 

  • Smartlock: If your code is no longer working, please call PadSplit Support for assistance or submit a maintenance request.
    • If you have forgotten your code, it will be visible on your Member Dashboard. 
  • Punchlock: If your code is longer working, please call PadSplit Support for assistance or submit a maintenance request.
    • If you have forgotten your code, you may submit a maintenance request (it will be at the Host's discretion on whether to provide a new code and pass on the fee) or you will need to call a locksmith at your expense. 
  • Keyed Lock: If your key is no longer working, please call PadSplit Support for assistance or submit a maintenance request.
    • If you have lost your key, you may submit a maintenance request for a replacement (it will be at the Host's discretion on whether to provide a replacement and pass on the fee) or you will need to call a locksmith at your expense. 
  • Privacy Lock: If you are locked out due to a malfunctioning privacy lock, please call PadSplit Support for assistance or submit a maintenance request.
    • If you have accidentally locked yourself out, you may submit a maintenance request for it to be opened (it will be at the Host's discretion on whether to open it and pass on the fee) or you will need to call a locksmith at your expense. 

Please remember that tampering with or replacing locks in your PadSplit are against our Membership Rules and subject to our 3 Keys Policy, a fine and damage fees. 

For lock problems on move-in day, please see "Help! I've got to the home but the lock won't work"

 

© PadSplit, Inc 2022
Equal Housing Opportunity
Public Benefit Corporation