Where do I find my lock codes?

The lock codes to your home and room will be emailed to you the morning of your move-in day. Please keep an eye out for this important email!

The lock codes to your home and room are also available in your Member Dashboard (see image below).

If your codes are not working, please try these troubleshooting tips:

• Double check the codes and move-in instructions in your Welcome Email. Often the Host will provide detailed steps for accessing the home.
• Front Door: Try entering your code followed by a *, #, lock state button, or check mark and turn the doorknob down. If that doesn't work, start over and turn the doorknob up. If your front door has a remote lock and an additional handle you need to turn both at the same time.
• Room Door: Enter the code and turn the knob to the right. If that doesn't work, enter the code and turn the knob to the left.

If you are still unable to access the home or your room, message your Host. Please give the Host at least 15 minutes to respond. The Host should be able to walk you through the lock issues you are having. Messages sent outside of move-in hours may not be answered. 

If the Host does not respond in a timely manner, please contact Member Support at 770-373-7863.