Three Keys Policy

It is important for the happiness and safety of the entire PadSplit community that all Members adhere to the Membership Rules. A violation of these rules is subject to our Three Keys Policy. 

What is the Three Keys Policy? The Three Keys Policy is our Membership rule violation policy. When Members join PadSplit, they have “three keys” by default. Each time a Member violates a rule, a key is removed. If a Member loses all three keys, their Membership is terminated and they will be asked to leave their PadSplit within 48 hours. Members can see the number of keys they have remaining as well as the reason for any key removals on the reputation section of their Dashboards. 

How do I lose a key? When PadSplit is notified of a potential rule violation, we look to the Host and other Members in the PadSplit for verification. If a rule violation can be verified through either documentation or Member statements a key is removed. Members are always able to view the number of keys they have by visiting the reputation section of their Dashboard. 

What happens if I lose a key? Here are the consequences each time a Member loses a key:

• First Key Removal: At the first key removal, Members will be reminded to review Membership Rules. Members will also receive an SMS and email message informing them of the key removal and corresponding rule violation. They can also view their keys on the Member Dashboard.
• Second Key Removal: At the second key removal, the Member will receive a fine for the rule violation. See Fines for violations to the Membership Rules for specific dollar amounts. Members will also receive an SMS and email message informing them of the key removal and corresponding rule violation. They can view their keys on the Member Dashboard.
• Third Key Removal: At the third key removal, the Member will be terminated. Their termination will be scheduled within 48 hours of the third key removal and the Member will be notified via SMS, email and phone call. The Member will be banned and is unable to return to PadSplit. 

Can I gain back a lost key? In some instances, PadSplit may choose to re-issue a removed key.

Important Exceptions It is important to note that any rule violation involving criminal activity is subject to immediate termination outside of the Three Keys Policy. Members who have a TPO issued against them by another Member of the household will be terminated immediately. In addition, PadSplit will enforce a separate policy for rule violations involving violence. Please refer to What is PadSplit’s policy on violence occurring inside of the home?