Three Keys Policy

It is important for the happiness and safety of the entire PadSplit community that all Members adhere to the Membership Rules. A violation of these rules is subject to our Three Keys Policy.

What is the Three Keys Policy? The Three Keys Policy is our Membership rule violation policy. When Members join PadSplit, they have “three Keys” by default. Each time a Member violates a rule, a Key is removed. If a Member loses all three Keys, their Membership is terminated and they will be asked to leave their PadSplit within 48 hours and will be unable to book a new PadSplit. Members can see the number of Keys they have remaining as well as the reason for any Key removals on the reputation section of their Dashboards.

How do I lose a Key? Depending on your home, either PadSplit or your Host will be responsible for Key removals, Membership terminations and certain fines. Before removing Keys, PadSplit or your Host may require evidence or corroboration of a rule violation.

What happens if I lose a Key? Here are the consequences each time a Member loses a Key:

• First Key Removal: At the first Key removal, Members will be reminded to review the Membership Rules. Members will also receive an SMS and email message informing them of the Key removal and corresponding rule violation. They can also view their Keys on the Member Dashboard.
• Second Key Removal: At the second Key removal, the Member may receive a fine for the rule violation. See "Fines for violations to the Membership Rules" for specific dollar amounts. Members will also receive an SMS and email message informing them of the Key removal and corresponding rule violation. They can view their Keys on the Member Dashboard.
• Third Key Removal: At the third Key removal, the Member will be terminated and the Member must vacate the PadSplit room within 48 hours. The Member will be notified via SMS, email and phone call. The Member will be banned and is unable to return to PadSplit.

Can I gain back a lost Key? In some instances, PadSplit or your Host may choose to re-issue a removed Key. You may also choose to dispute a Key removal, fine or Membership termination through PadSplit’s Dispute Process.

Important Exceptions: It is important to note that any rule violation involving criminal activity may be subject to immediate termination outside of the Three Keys Policy. Members who have a TPO issued against them by another Member of the household will be terminated immediately. In addition, PadSplit will enforce a separate policy for rule violations involving violence. Please refer to "What is PadSplit’s policy on violence occurring inside of the home?".