PadSplit homes are owned by individual hosts rather than by PadSplit itself. Some hosts choose to review all booking requests before approving a booking.
If a host does require a booking approval, you will see this when you begin the booking process for the room. You’ll also have the opportunity to write a note to the host explaining why you are interested in the room. It helps if you introduce yourself so the host can learn a little more about you!
Some hosts require a phone conversation before approving your booking, so please be sure to read the house description carefully and look out for a phone call. In some cases, if a host is unable to reach you after a few tries, they will not be able to approve your booking.
You will hear back about the host’s decision by email within 24 hours of your booking request.
What happens if I’m approved?
If the host approves your booking request, you’ll get a confirmation email that your booking is confirmed. The pending amount on your card will be charged at this time. You’ll receive all house information on the morning of your move-in.
What happens if I’m not approved?
If the host does not approve your booking request, you will be notified by email and the pending amount on your card will be returned to you immediately. You are free to book another room on PadSplit. Some rooms on PadSplit are available to book without approval.
If your booking request was for a transfer and you updated your dues date during the booking process, your dues date will change to the new day you chose, even if your booking is not approved. You will also be able to remain in your current room if your transfer request was denied.
Why was I not approved?
Hosts deny booking requests for a variety of reasons at their own discretion.
When will I get my money back?
Please note that if your booking request is not approved by the host, your pending transaction will be automatically canceled. Your funds should be released instantly, but in some rare cases, it may take up to 24 hours.
However, some card companies may make the original charges disappear instead of issuing a "refund". If you still see the charge and haven't received your money back, we suggest contacting your card company for assistance.