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What time can I arrive at the house on move-in day?
PadSplit provides move-in support during the hours of 9:00am-5:00pm EST, M-F. We highly encourage Members to plan to move-in to their home during these times. While most move-ins are quick, we recomme
How do I cancel my move-in?
You can cancel your move-in through your Member Dashboard. Please Note: Refunds will be issued based on the day and time of your cancellation (see chart below). Refunds will take at least one week to
What can I bring to a PadSplit?
We want your PadSplit to feel like home! Please see our recommendations and rules for items you may bring to a PadSplit below: Items you CAN bring: Small tables Small lamps Mini-Fridge A TV Items
Help! I've got to the home but the lock won't work.
For security purposes, the lock codes for PadSplits are not provided until a Member's move-in day. On your move-in day, you'll receive a Welcome Email from PadSplit. This email will include your addre
I got to my house and there's something wrong. Can I move?
PadSplit Hosts are committed to providing quality rooms for Members. If you experience an issue during move-in we want to help! Text your Host using the phone number in your Welcome Email. Describe t
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