What is your refund policy on Move-In day?
In certain cases, there may be problems with your room or home that neither PadSplit nor your Host are able to remediate. Members may qualify for a refund if the following problems are unable to be fixed in a reasonable amount of time:
- You are unable to access your room or home (after trying our troubleshooting tips)
- The room hasn't been cleaned (normal wear and tear doesn't qualify)
- The room is occupied
- The bed is missing or broken
- The home details on our platform are incorrect
In addition, please note:
- Move-ins are only supported during the move-in hours set by your Host. You can view your room's supported move-in hours on your dashboard. We highly encourage Members to schedule their move-ins during these times. Move-ins made outside of these hours are not eligible for a refund.
- Members must make good faith efforts to remediate the problem by following these steps.
- Once you've moved your belongings in, refunds are no longer available.
If you meet these criteria and would like to request a refund, please contact our Member Support team. Refunds typically take at least one week to process.
Remember Your Ability to Transfer:
At PadSplit, we understand that sometimes a home might not meet your expectations on move-in day. That's why we offer you the flexibility to transfer to a different home within our extensive network, with your first move at no cost. Before considering a refund, we encourage you to explore our other available rooms. This unique option empowers you to find a living situation that better suits your needs, without the usual hassles and costs of relocating.
Please click here for more information on transferring homes.
