PadSplit Hosts are committed to providing quality rooms for Members. If you experience an issue during move-in we want to help!
- Text your Host using the phone number in your Welcome Email. Describe the problem and send a photo. Please allow the Host at least 30 minutes to respond. In almost all cases, your Host will be able to remedy the situation in a reasonable amount of time.
- If your Host is not responsive or has not provided a reasonable accommodation for your problem, please Contact Member Support.
For information on transferring homes within the PadSplit network, please see How do I transfer to another PadSplit?
For information on requesting a refund on move-in day, please see Can I get a refund?.