I got to my house and there's something wrong. Can I move?

PadSplit Hosts are committed to providing quality rooms for Members. If you experience an issue during move-in we want to help!

1. Message your host. Beginning the day before your move-in, you will be able to message your host via the PadSplit messenger in the PadSplit app or on your web dashboard. Be sure to clearly describe the problem. In most cases, your Host will be able to resolve the situation in a reasonable amount of time. Remember to plan your move-in during your move-in hours to ensure your Host is available to help with any questions that do arise.

If your Host is not responsive or has not provided a reasonable accommodation for your problem, please Contact Member Support.

2. Transfer. You can always initiate a transfer to any of the homes on our platform. Remember, in your first 14 days of your first occupancy with PadSplit, you are eligible for a free transfer.

For information on transferring homes within the PadSplit network, please see "How do I transfer to another PadSplit?".

For information on requesting a refund on move-in day, please see "Can I get a refund?".