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I got to my house and there's something wrong. Can I move?

I got to my house and there's something wrong. Can I move?

Last updated April 2, 2021

PadSplit Hosts are committed to providing quality rooms for Members. If you experience an issue during move-in we want to help!

  1. Text your Host using the phone number in your Welcome Email. Describe the problem and send a photo. Please allow the Host at least 30 minutes to respond. In almost all cases, your Host will be able to remedy the situation in a reasonable amount of time. 
  2. If your Host is not responsive or has not provided a reasonable accommodation for your problem, please Contact Member Support

For information on transferring homes within the PadSplit network, please see How do I transfer to another PadSplit?

For information on requesting a refund on move-in day, please see Can I get a refund?.

 

 

 

 

 

 

 

 

 

 

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