Teladoc FAQ
How do I know if I have access to Teladoc?
Teladoc is made available to you through your membership with PadSplit. Members must opt in to this service. To join, please follow these two steps:
- Notify PadSplit of your intention to join
- 1-3 days later, register via Teladoc by entering your PadSplit UID and your PadSplit zip code here.
Once you have registered with Teladoc, you will receive an email with instructions for completing your medical history information. Since you will be speaking with a licensed physician, you will need to provide your medical history so the doctor will be aware of any current medications and medication allergies.
How can Teladoc help?
Teladoc provides you with access to family doctors, psychiatrists, and medical experts who are ready to help you from wherever you are, 24/7. Doctors can prescribe treatment for non-emergency conditions like the flu, allergies, bronchitis, and more.
Who are the Teladoc doctors?
Our care is provided by a network of U.S. board-certified internists, family doctors, and pediatricians licensed to practice medicine in the U.S. and provide care 24/7.
Can I call Teladoc outside of the United States?
Teladoc visits are currently available in the United States and Canada.
How much does it cost?
The cost of a Teladoc visit for PadSplit members is $0.00 per visit. The member is responsible for payment of the prescriptions or lab work that may result from the visit.
How does Teladoc protect my privacy?
Teladoc is committed to protecting the privacy of every individual who uses our services. We comply with all relevant state, national and international laws and regulations, including the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent. On occasion, we may use de-identified information to help us improve our clinical programs.
When should I use Teladoc’s service?
You should choose Teladoc when you want to talk to a doctor by phone, video chat, or mobile app about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses. Your doctor will diagnose your symptoms and provide treatment, which may include a prescription.
Can Teladoc handle emergency situations?
You should NOT use Teladoc if you are experiencing a medical emergency. In the event of a medical emergency, please call 911.
Does the doctor review my medical history before a visit?
You will be required to complete a brief medical history prior to requesting your first visit, similar to filling out forms before an in-person doctor visit. You can update your medical history at any time through the Teladoc app.
Your Teladoc medical history is stored on Teladoc's HIPAA-compliant, encrypted central server. Before each visit, the doctor will review your medical history with specific focus on chronic illnesses, current medications, allergies, and any changes in your medical condition.
Is there a time limit on visits?
There is no time limit, however most issues are resolved in under 15 minutes.
How long will it take for the doctor to start my video visit?
You will be given an estimated wait time when you request your video visit at Teladoc.com or on the Teladoc mobile app. If you have received a notification that the doctor is ready to see you, you should go to the video visit waiting room as soon as possible.
If you are not in the waiting room when the provider arrives, they will wait a few minutes before helping the next patient. Don’t worry, we will attempt to connect you with the next available provider prior to canceling your visit. You will receive a new set of notifications before the next provider arrives, and you can stay in the waiting room until they join.
