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Three Keys Policy

Last updated November 28, 2022

It is important for the happiness and safety of the entire PadSplit community that all Members adhere to the Membership Rules. A violation of these rules is subject to our Three Keys Policy. 

What is the Three Keys Policy? The Three Keys Policy is our Membership rule violation policy. When Members join PadSplit, they have “three Keys” by default. Each time a Member violates a rule, a Key is removed. If a Member loses all three Keys, their Membership is terminated, and they will be asked to leave their PadSplit within 48 hours and will be unable to book a new PadSplit.  Members are able to view the number of Keys they have remaining as well as the reason for any Key removals on their Dashboard. 

How do Members lose a Key? There are two distinct ways that Key removals are made today.

Currently, in most homes, PadSplit receives and actions on the rule violations reported by Members and Hosts. If a rule violation can be verified through either documentation or statements, a Key is removed from the Member. Please note that in the case of PadSplit actioned Key removals, PadSplit will not consult with Hosts on Member reported violations. However, Hosts will be notified via email each time a Member has a Key removed.

In other homes, Hosts are the party to receive and action on rule violations reported by Members or witnessed by themselves or their staff. This process is currently a pilot program. Hosts in this program may exercise their own discretion when removing Keys from Members. Please see How to Utilize the 3 Keys Feature (for Pilot Program Hosts) for instructions on viewing Rules Violations Reports and removing Keys from Members. 

Here are the consequences each time a Member loses a Key*:

  • First Key Removal: At the first Key removal, Members will be reminded to review Membership Rules. Members will also receive an SMS and email message informing them of the Key removal and corresponding rule violation. They can also view their Keys on the Membership Dashboard.
  • Second Key Removal: If PadSplit processes a Member’s second Key removal, the Member will receive a fine for the rule violation. See Fines for violations to the Membership Rules for specific dollar amounts. Hosts that are managing Keys may contact Support if they wish to levy a fine. In addition to being able to view Keys on their Dashboard, Members will receive an SMS and email message informing them of the Key removal and corresponding rule violation.
  • Third Key Removal: At the third Key removal, the Member will be terminated and the Member must vacate the PadSplit room within 48 hours. The Member will be notified via SMS, email and phone call. The Member will be banned and is unable to return to PadSplit. 

*At each Key removal made by PadSplit, Hosts will be notified via email about the Key removal and corresponding rule violations. Hosts that are managing Keys will be able to track this through their Dashboard.

Can Members gain back a lost Key? In some instances, PadSplit or a Host may choose to re-issue a removed Key pursuant to our Dispute Policy. Hosts that are managing Keys will be able to return a Key through their Dashboard. 

Important Exceptions: It is important to note that any rule violation involving criminal activity may be subject to immediate termination outside of the Three Keys Policy. Members who have a TPO issued against them by another Member of the household will be terminated immediately. In addition, PadSplit will enforce a separate policy for rule violations involving violence. Please refer to What is PadSplit’s policy on violence occurring inside of the home?

 

 

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