If you’re getting ready to move into a PadSplit, congratulations! Moving into a new home is an exciting step, and we want you to feel prepared and confident as you start this new chapter. A PadSplit move-in is a little different from a traditional apartment, but it’s designed to be simple, secure, and flexible.
Here’s what you can expect before, during, and after your move-in day.
Prepare for your move-in
Once you’ve submitted your booking request, PadSplit will guide you through the final steps to ensure a smooth transition.
- Booking approval: Some bookings are approved instantly, while others require host review. Your host may call you or send a message through the PadSplit messenger, so stay responsive to avoid delays.
- Confirmation email: Once approved, you’ll receive an email with your move-in date and a summary of next steps.
- “Know Before You Go” email: The day before your move-in, you’ll get details like house rules, shared responsibilities, and tips for settling in.
- Move-in day details: On the morning of your move-in, by 9:30 AM EST, you’ll receive your property address, secure door codes, and house-specific instructions in a Welcome Email and on your Member Dashboard.
Make sure to double-check your email inbox and PadSplit messages, complete your payments before your move-in date, and review the listing for the home you booked. Some homes provide basics like bed linens or kitchen essentials, while others do not, so checking your PadSplit’s listing description will help you prepare. At a minimum, bring toiletries, clothing, and personal items that will make your space feel like home.
→ For more details, check out this article to review the list of items you’ll need, what’s allowed, and what’s not permitted.
Moving in on the big day
PadSplit move-ins are self-service. Instead of meeting at a leasing office, you’ll use the secure digital lock codes provided in your Welcome Email.
Most front doors use a keypad system. If your code doesn’t work right away, try re-entering it carefully and check your host’s instructions (some locks require pressing #, *, or a checkmark after entering the code). Each private bedroom also has its own lock and code, giving you privacy and peace of mind. For added security, codes are changed whenever a member moves out.
If you run into trouble, contact your host directly through the PadSplit messenger. They are familiar with the property and can typically resolve issues promptly. If your host doesn’t respond, PadSplit’s Member Support team is your backup. You can call PadSplit Support at (770) 373-7863 or email support@padsplit.com.
Using the house chat messenger
One of the easiest ways to settle in is by introducing yourself in the house chat via the messenger, available through your PadSplit app or web dashboard. The messenger is designed to help you connect with your PadMates and make shared living smoother.
Members often the house chat to:
- Say hello when they first move in.
- Coordinate cleaning schedules.
- Let housemates know if they brought in a package.
- Ask for help if they misplace something, like keys.
Keep in mind that messages cannot be deleted, which helps promote transparency and respect in the home. Always use a thoughtful tone, and remember your host may be able to review messages if requested. The chat is intended for household communication only and is not monitored by PadSplit. If you have an emergency or urgent concern, please call 911.
Settling into your new home
Once you’re inside, take a moment to get familiar with the space. Your furnished, lockable bedroom will be ready for you, and you’ll share common areas, like the kitchen, bathrooms, and laundry room, with your housemates.
House rules, such as quiet hours, guest policies, or rules regarding appliances in bedrooms, are set by each host and can vary from home to home. These rules create structure and predictability for everyone in the household. You’ll find them listed in your Welcome Email, the property listing, and your Member Dashboard, so you’ll always know what’s expected before you move in.
If something doesn’t go as planned
We work hard to make sure your move-in is smooth, but we know things don’t always go perfectly. If you arrive and encounter an issue, here’s what to do:
- Message your host first through the PadSplit messenger and clearly describe the problem.
- Document the issue with photos or videos to help us understand.
- Contact PadSplit Support if your host is unresponsive or unable to resolve the issue.
Certain situations, such as a missing bed, an occupied room, or access issues, may make you eligible for a refund under PadSplit’s refund policy on move-in day. If your home simply isn’t the right fit, you also have the option to transfer to a different PadSplit. Every member receives one free transfer, allowing for flexibility without starting over.
Your first week as a member
Your first week is about settling in. Be proactive in setting up your space, learning the rhythms of your house, and connecting with your housemates through the chat. Respect common areas, take advantage of quiet hours, and lean on PadSplit’s structure to help you find balance.
If you ever need help, your Member Dashboard serves as your hub for managing payments, submitting support requests, and communicating with your host. And remember: PadSplit’s Member Support team is always available if you encounter challenges that your host can’t address.
Moving forward with confidence
Moving into a PadSplit is designed to be simple, flexible, and supportive. From low upfront costs and secure self-check-ins to built-in communication tools and clear house rules, you’ll know what to expect before you even walk through the door.
Many members use PadSplit as a stepping stone, whether they’re starting a new job, saving money, or finding stability in a new city. With predictable payments, supportive rules, and access to resources like 24/7 Teladoc telehealth, you’ll have what you need to feel at home and focus on your next chapter.
