What is your refund policy?

Your refund eligibility depends on when you make the request. In all cases, 

• The application fee is always non-refundable
• Refunds will take at least 1 week to process

Refunds Before Move-In

Please see How do I cancel my move-in?

Refunds on Move-In Day

In certain cases, there may be problems with your room or home that neither PadSplit nor your Host are able to remediate. Members may qualify for a refund if the following problems are unable to be fixed in a reasonable amount of time:

• You are unable to access the room or home after trying all of the troubleshooting methods listed here 
• The room has not been cleaned (please note that minor wear and tear such as wall markings, imperfect paint and light dust do not qualify)
• The room is occupied 
• The bed is missing or broken
• The home's listing details on the platform are incorrect

In addition, please note:

• Move-ins are only supported during the move-in hours set by your Host. You can view your room's supported move-in hours on your dashboard. We highly encourage Members to schedule their move-ins during these times. Move-ins made outside of these hours are not eligible for a refund. 
• Members must make good faith efforts to remediate the problem by following these steps. 
• Members who move their things into the home will not be eligible for a refund. 

If you would like to request a refund based on the criteria above, please Contact Member Support.

If you are unhappy with the room for any other reason, please initiate a transfer through your Member Dashboard. 

Refunds After Move-In

Please see I'm scheduling a move-out date. What will I be refunded?