You can cancel your move-in through your Member Dashboard. Please Note: Refunds will be issued based on the day and time of your cancellation (see chart below). Refunds will take at least one week to process.
Members who believe that the quality of their PadSplit room was not as advertised or up to specification may request a free transfer or refund on move-in day if they meet these criteria. In addition, all Members who book after 4/7/21 are given one free transfer, to be used any time.
|Cancellation Made||Refund Available|
|1-48 hours after booking and before 8:00pm EST on the day before move-in||Full refund (prepaid dues + move-in fee). However, you will be charged a $25 cancellation fee.|
|48+ hours after booking through 8:00pm EST on the day before move-in||Only prepaid dues refunded (move-in fee is non-refundable and you will be charged the entire move-in fee if you previously selected a payment plan.)|
|After 8:00pm EST on the day before move-in||
No refund available (move-in fee is non-refundable and you will be charged the entire move-in fee if you previously selected a payment plan) (1st week's dues are non-refundable). If using a free transfer, remaining 1st weeks dues will be applied to the new home. In order to leave PadSplit, please schedule a move-out date.