Disputing a Membership termination or fine

PadSplit is committed to offering a fair environment for our Members. If you feel that PadSplit or your Host has terminated your Membership or fined you  in error, you may file a Dispute Request with PadSplit.

In order to be eligible for consideration under our Dispute Policy, Members must submit their dispute using the Dispute Request Form within 7 days of the disputed Membership termination or fine.

Once you have filled out the Dispute Request Form, PadSplit will review your case. Dispute Requests will take 7-14 business days to process and you will be notified via email with the result. PadSplit will only consider disputes if there is clear and convincing evidence presented.

Please note, PadSplit always reserves the right to terminate Memberships and issue fines in certain circumstances. In addition, your Host always reserves the right to terminate your occupancy in their properties and/or formally file for eviction.

*If you are disputing your PadSplit Membership termination: You must move out of your current home. Disputes for Membership reinstatement will not be considered until your move-out is confirmed. If your dispute is approved, you will be able to apply to book a new room on the PadSplit platform. However, you will be prohibited from booking any room belonging to your former Host. In some cases, a single Host may own all of the PadSplits in an area.

*If you are disputing a Notice to Vacate: A Notice to Vacate from a Host is binding and not disputable with PadSplit. In rare cases, PadSplit may expunge the Notice to Vacate from your PadSplit record. Disputes for expungement will not be considered until your move-out is confirmed. Depending on the conditions of the Notice to Vacate, you may be prohibited from booking any room belonging to your former Host. In some cases, a single Host may own all of the PadSplits in an area.

*If you are disputing a Rating: It is important to remember how Member scores are calculated. Rest assured, the score will only consider one rating from each PadMate, so no single PadMate can have a strong impact on your score. Your score will rise if other PadMate rate you favorably. Ratings are designed to capture Member sentiment and not to punish for specific accusations. Member sentiment is inherently subjective which is why it is only used in aggregate. 

Ratings are meant to reach consensus in the home. Membership terminations should only occur in extreme circumstances where the Member in question is clearly problematic within the household. 

Due to the nature of ratings, individual ratings are not currently disputable. However, we will notate your dissent within your profile.