What is the move-out refund policy for Members?

PadSplit Members value the flexibility of our housing. Members who decide to leave PadSplit can schedule their move-out date on their Member dashboard. As a Host, you will be notified via email when a move-out from your home is scheduled. Same-day move-outs are not allowed.

Members wishing to cancel a move-out may do so as long as the cancellation occurs before their scheduled move-out date.

Refund Eligibility (week-to-week lease)

PadSplit members pay by the week. If they choose to move out in the middle of a weekly dues period, they will NOT receive a refund for the remainder of the week*. A Member will only receive a refund if they have prepaid in excess of their current weekly dues period. The refunded amount will be only for any prepaid days outside of the current dues week. 

For Members to get the most out of their money, it is best for them to schedule a move out the day after their upcoming dues day and move out by 9 AM. Completing the move-out form will refund them their last day. Instructions can be found here. 

*If they pay biweekly and move out during the first 7 days of their billing period, the Member is eligible for a refund of dues in excess of the first 7 days of their billing period.

Members who have signed a 12 week commitment with PadSplit at a base price

Members who break their minimum commitment of 12 weeks, will be charged a penalty. The penalty amount varies based on the room price as it will be equivalent to 2 weeks of dues. 

• Penalty = 2 X {Weekly dues}

Penalties will be charged automatically to the credit or debit card on file. Once your penalty has been paid, the Member is eligible for a refund of any prepaid days outside of their current weekly dues period.

After the last day of their initial commitment period, the Member will be automatically moved to a week-to-week commitment.

Members who have paid upfront and upgraded for flexibility

Members may choose to pay a one-time fee of $175 for a flexible commitment period. If the Member has paid for flexibility, they can move out anytime they want and be charged no penalty.

*If they pay biweekly and move out during the first 7 days of their billing period, the Member is eligible for a refund of dues in excess of the first 7 days of their billing period.