What is Member House Score?

What is Member House Score?

Your House Score, measures how satisfied your Members are with their experience. The score is measured 1-5, with 5 being the highest. 

What does the question look like to Members?

Members are prompted to answer the following question every 2 weeks when they go through the payment flow:

“How satisfied are you with your home?

Please only rate your home and Host. You will have an opportunity to provide feedback on other PadMates separately.”

The choices are: 

Very Satisfied = 5

Satisfied = 4

Neutral = 3

Dissatisfied = 2

Very Dissatisfied = 1

After giving a score they are asked to provide the main reason for the score. The question varies based on whether the feedback was positive or negative, but the choices remain the same: 

• Cleanliness
• Maintenance of home
• Location of home
• Price
• Flexibility
• Other

If the score was negative, the question appears the following way: 

If the score was positive, the questions appears the following way: 

Finally, the Member has the option to provide additional comments to the Host. 

Don’t worry, we never give a single Member’s score more weight in our calculation of your average score, no matter how often they provide a rating. 

How is House Score calculated?

PadSplit calculates House Score in two different ways to give you an accurate view into your Members’ experiences. 

1. Current House Score: This calculation averages the most recent score given by any Member who has lived in your house. If a Member gives a new rating, your Current House Score is “updated” to reflect their current sentiment. 
2. Average House Score: Average House Score uses the average of every score a single Member has provided for a given property, then averages those scores together for a composite property score. This will give you a better idea of your House Score  over time. 

How is my House Score used?

We hope that Hosts will view the House Score as a measure of how well their properties are performing and use it to guide improvements to the home and Member experience. It is a trove of information from your Members!