What happens if I have an outstanding balance?

To keep your PadSplit experience smooth and cost-effective it's important to understand what carrying a balance means.

Balance Outstanding

When your payment is received after 11:59 PM EST on your Dues Day, a $25 charge is added to help cover the administrative costs of manual tracking and collection efforts required by PadSplit and hosts. Please see "Why is there a $25 charge after my due date?" for more details.

Risk of Termination

Membership termination may  begin when a member's account balance isn't paid in full when due. Refer to your member dashboard for information about your outstanding balance and how to resolve overdue payments.

If you need to make payment arrangements, contact support@padsplit.com.

We want to help you maintain your PadSplit membership and avoid any disruptions. Here's what happens if your balance remains outstanding:

• You will receive automated communications concerning payment timing, charges, and your risk of having your Membership terminated. Our Collections team will call with reminders to pay your balance.
• Depending on the amount overdue, you will be placed 48-hour financial probation following your Dues Day.
• During this 48-hour period, you must actively work toward bringing your account back to active status and submit a plan for resuming timely payments or your Membership with PadSplit will be terminated.
• If your balance is still over the allowable limit 48 hours after your Dues Day, your Membership will be terminated and you will need to vacate the property.

Avoid Membership Termination

If your PadSplit Membership is terminated for an outstanding balance, you will not be able to return to PadSplit until you:

• Promptly vacate the current property
• Pay your balance in full
• Rebook a new room
• Reapply for Membership if your application has expired

We're Here to Help You Succeed

If you anticipate any challenges in paying your Membership dues, please don't wait until you fall behind. We're here to support you:

• Explore financial assistance options early

Reach out to our team at support@padsplit.com. We may be able to work out a solution together.