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How can I prevent a Member from being terminated for collections?

Last updated August 28, 2023

Everyone needs a hand every once in a while and we’ve found that a little help can go a long way towards preventing a costly eviction and increasing Member tenure.

Hosts can now help prevent a Member’s termination due to collections.


How do I know which Members are at risk of termination?

Hosts will receive an email 24 hours before a Member’s termination. Hosts can find the financial status of a Member in the Member’s profile - Finances tab at any time.

Members with a balance at $300 or greater on their dues day are placed in financial probation. They then have 48 hours to bring their balance under $300 or their Membership with PadSplit will be terminated (see “What happens if I have an outstanding balance?” for more details).

Hosts will be able to prevent a Member’s termination during these 48 hours. Once the 48 hour period has ended, the feature will no longer be available and Hosts must contact PadSplit Support for any intervention.


What can Hosts do?

Hosts can take the following actions to help prevent a Member’s termination:

  • Issue a concession that helps reduce their balance and/or get them under the $300 cutoff
    • Concessions can be made in any dollar amount 
  • Give the Member more time to pay by extending their termination date
    • During this time, the Member will still accrue Membership dues and late fees, but they will not be terminated due to balance


Which Members I should help?

We’ve provided lots of information to help you make an informed decision. The following insights can be found in the Member Profile - Finance Tab: Member’s tenure, percentage of Member’s payments on time, the amount paid in late fees, and more.

If you need more information, feel free to contact the Member via their listed phone number or email.


How do I do this? See this video and the steps below for detailed instructions.

  1. Go to your dashboard
  2. Click on the ‘Properties tab’
  3. Select the property where the Member is living
  4. Select the Member that you want to assist
  5. Check the Member’s ‘Finance tab’ to get more information about the Member
  6. Click on 'Save from Termination'
  7. Choose between two options: issuing a concession to the Member or pushing the Member’s termination date
  8. Members will receive a notification about your decision, both via SMS, push notifications and in their dashboards. Communication outside of these automated comms are also encouraged.