Everyone needs a hand every once in a while and we’ve found that a little help can go a long way towards preventing a costly eviction and increasing Member tenure.
Hosts can now help prevent a Member’s termination due to collections.
How do I know which Members are at risk of termination?
Hosts will receive an email 24 hours before a Member’s termination. Hosts can find the financial status of a Member in the Member’s profile - Finances tab at any time.
Members with a balance at $300 or greater on their dues day are placed in financial probation. They then have 48 hours to bring their balance under $300 or their Membership with PadSplit will be terminated (see “What happens if I have an outstanding balance?” for more details).
Hosts will be able to prevent a Member’s termination during these 48 hours. Once the 48 hour period has ended, the feature will no longer be available and Hosts must contact PadSplit Support for any intervention.
What can Hosts do?
Hosts can take the following actions to help prevent a Member’s termination:
Which Members I should help?
We’ve provided lots of information to help you make an informed decision. The following insights can be found in the Member Profile - Finance Tab: Member’s tenure, percentage of Member’s payments on time, the amount paid in late fees, and more.
If you need more information, feel free to contact the Member via their listed phone number or email.
How do I do this? See this video and the steps below for detailed instructions.