Alexus recently won PadSplit’s ’25 Best Listings award and maintains 100% occupancy with her three properties in Miami.
Key takeaways
- Great listings start with great photos. Images should be accurate, inviting, and show exactly what members are getting
- Highlight specific amenities upfront (Wi-Fi, smart TVs, mini fridges), so members feel confident booking a room
- Location details matter. Proximity to transit, grocery stores, and other essentials can be the difference between a booking and a pass
- Offering weekly cleaning of common areas can meaningfully boost both bookings and long-term member satisfaction
- Fast, reliable communication builds trust—same-day responses and on-site visits for urgent issues keep members happy and reduce turnover
- Regular inspections after turnover and during weekly cleanings help catch small issues before they become big ones
My name is Alexus Jennings, and my husband and I have been hosting with PadSplit for almost two years in the Miami, Florida market. Throughout this journey, we have learned that true success as a host goes far beyond simply offering a place to stay. It’s about creating a home, a space where members can immediately envision themselves feeling comfortable, welcomed, and supported.
I want to share what’s worked for us and how we have consistently created standout listings that not only attract members but keep them happy long-term.
Everything begins with photos, because photos tell your story before a single word is read. We carefully select images that provide an accurate and inviting representation of each space, allowing members to clearly understand what to expect.
These photos are paired with concise highlights that showcase what makes each room unique. We intentionally draw attention to features such as free Wi-Fi, mini fridges, smart TVs, and other thoughtful comforts that elevate the living experience. When value is immediately clear, members feel confident moving forward with their booking.
The listing description is where the experience truly comes to life. This is an opportunity to connect with potential members and paint a picture of the lifestyle your home provides. We focus on practical details that matter most to our members, including proximity to the airport, grocery stores, and convenient bus routes. In an urban market like Miami, ease and accessibility play a major role in daily life, and members genuinely appreciate knowing that essential services and transportation are close by.
One of our most impactful operational decisions has been offering cleaning services. We provide free weekly cleaning of all common areas, which has been extremely well received by our members. A clean, well-maintained home promotes peace of mind, reduces stress, and reflects the level of care we put into our properties. Whenever possible, I strongly encourage hosts to include cleaning services, as it can significantly improve both booking appeal and overall member satisfaction.
We take a hands-on and highly responsive approach to management. My husband and I personally handle all member communication and property oversight, which allows us to address concerns quickly and efficiently. We respond promptly to all messages, and for any urgent issues, we are on-site the same day to assess and resolve the situation.
Members frequently express appreciation for our responsiveness and reliability, which have played an important role in building trust and long-term retention.
Our partnership is structured to support smooth operations. My husband oversees all maintenance and repairs, ensuring issues are resolved properly and without delay, while I manage member communication, coordination, and follow-ups. This clear division of responsibilities allows us to remain organized, move quickly, and consistently deliver a high standard of service across our homes.
Ongoing property oversight is also a priority for us. Each home is thoroughly inspected immediately after turnover to ensure it meets our standards before welcoming new members. In addition, our weekly professional cleaning service provides an added layer of quality control. These regular visits allow us to monitor how well the property is being maintained, ensure shared spaces are cared for, and confirm that house guidelines are being followed. This structured approach helps prevent small issues from escalating and supports a well-managed, respectful living environment.
Our average weekly room rates range from $275 to $300, strategically positioned within Miami’s urban market. Pricing is driven by occupancy performance, operating expenses, and the overall value delivered through amenities and on-site services. This approach allows us to remain competitive while consistently reinvesting in property maintenance, targeted upgrades, and professional management. As a result, we have maintained strong occupancy and operational stability without compromising quality or the member experience.
Above all, we host with intention and heart. We want every member to feel respected, comfortable, and confident in choosing our home. When strong visuals, thoughtful descriptions, meaningful amenities, and genuine care come together, a listing becomes more than just a room. It becomes a place people are excited to call home.
Hosting with PadSplit has been an incredibly rewarding experience for us, and with the right approach, it can be just as rewarding for you.
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