There is a repair needed in my home. How do I submit a Maintenance Request?
Maintaining a safe and functional living environment is a priority in PadSplit homes. This article explains how to report maintenance issues and outlines the responsibilities of Hosts in addressing these concerns.
What counts as a maintenance request?
A maintenance request is how you let your host know that something in your home is broken, not working, or needs professional attention. It's not about daily cleanliness — it's about the condition of the property itself.
Ask yourself: Is something in the home broken or not working as it should? If yes, that's a maintenance request.
Submit a maintenance request when you notice:
- A leaking faucet or running toilet
- A broken lock, door hinge, or window latch
- An appliance that isn't working (stove, refrigerator, microwave)
- Signs of pests or rodents
- Heating or air conditioning that isn't functioning
- Mold or water damage
- Broken furniture or fixtures that came with your room
- An electrical outlet that isn't working
- No hot water
What's not a maintenance request?
Day-to-day cleaning and tidying are part of living in a shared home — and that's everyone's responsibility. Keeping the kitchen clean after cooking, tidying common areas, and cleaning the bathroom after use are all things you and your Padmates are expected to take care of together.
A simple way to remember the difference: if it's dirty, clean it. If it's broken, report it.
How to submit a maintenance request
Whether it's a small or large repair, PadSplit's ticketing system makes requesting maintenance easy. Submitting a ticket through your dashboard is the best way to notify your host and ensure your request is addressed — it keeps everything properly logged so you can track the status of your repair and communicate directly with your host. Once you've submitted a maintenance request, you can also message your Host to alert them.
Follow these steps to submit a maintenance ticket:
- Log in to your PadSplit account via the dashboard or app.
- Navigate to the maintenance section.
- Provide a detailed description of the issue, including any relevant information or photos.
- Submit the ticket.
In the app: Tap "Requests" in the bottom menu. Your outstanding tickets will appear here. Tap "Add new request" to submit a new ticket.
On the web: From your dashboard, scroll down to the "Maintenance" section. Your outstanding tickets will appear here. Click "I have a maintenance issue" to submit a new ticket.
Response times
Hosts should aim to address requests promptly, though response times may vary depending on holiday or weekend availability and the scheduling of any necessary service providers. You can find generalized response time guidelines here.
In an emergency, call 911 first — before submitting a ticket or contacting PadSplit.
We're here to help! If you feel that your ticket has not been addressed according to these guidelines, please contact PadSplit Support by emailing Support@padsplit.com or calling 770-373-7863.
