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How are responsibilities divided between PadSplit, the Host and the Member?

Last updated June 2, 2021

PadSplit, Hosts and Members share in the responsibilities needed to keep our community running smoothly. Please refer to the chart below to see what PadSplit, Hosts and Members are responsible for.

 

What are hosts responsible for?

 

Responsibility

 

PadSplit

 

Host

 

Member

Marketing, Applications and Screening

Exclusive 

 

 

Unit Booking

Exclusive

 

 

Move-in Experience

Phone and chat support; 2nd point of escalation, product support, PadMate issues

Exclusive: Move-in experience, instructions and access, 1st point of escalation

Access property and self-moves in

Payments and Collections

Exclusive 

 

 

Member-to-Member Disputes

Exclusive

Escalates if observed

 

Cleaning

 

Light cleaning and periodic freshening

Primary

Utilities and WiFi

 

Onboard, troubleshoot and pay 

Commits to use responsibly 

On-the-ground Property Management (e.g. Maintenance)

 

Exclusive

 

Membership Terminations

Exclusive: Collections, rule violation, breaking member agreement

Can report rule violations to PadSplit for actioning

 

Move-Outs

Initiates conversation with former member, phone support for owner 

Exclusive

 

Evictions (rare)

Provides initial guidance on preferred eviction vendor 

Exclusive

 



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