Other articles in this category
I received a higher than usual utility bill. What should I do?
Remotelock Guide
Guidelines for Host Maintenance Response Times
Reactivation After an Emergency Policy
How do I manage maintenance tickets for the property?
How do I manage utilities for the property?
What is a property inspection?
How is occupancy calculated?

Guidelines for Host Maintenance Response Times

Last updated April 16, 2024

PadSplit Hosts are responsible for completing all maintenance requests in a timely manner. 

Below are generalized response time guidelines for maintenance requests. 

Examples of Emergency Maintenance Issues that should be responded to immediately

*Note: For some emergencies reported to PadSplit by Members, PadSplit will contact Hosts overnight.

  • Smell of gas
  • Fire
  • Flooding
  • Death (ie… a smell that can not be explained coming from a room)
  • A sighting of a large amount of blood or waste and any sign of a bio-hazardous material being present
  • Trees falling on the structure
  • Lack of electricity (not due to a temporary localized service interruption)
  • Lack of heat in winter
  • Extreme heat cause by lack of A/C (>85℉ for more than 24hours)
  • Structural issues
  • Water heater leaking or bursting
  • Leaks that could result in flooding
  • Lack of running water
  • Dangerous building conditions

Examples of Requests that will typically take Hosts up to 24-48 Hours to respond to:

  • Less serious leaks
  • Clogged toilet if there is no other shared bathroom
  • Walkways, stairs and driveways needing to be shoveled and salted after a snowstorm
  • Replacement for a fire extinguisher that is empty or that was used
  • Smoke detectors that are missing or are in need of batteries
  • Fire Stops that are missing or are in need of replacement
  • Problems with exterior locks
  • Air conditioning not working in summer
  • Lack of hot water
  • Low hanging or missing gutters (fallen off after storms or heavy winds)
  • Appliances or electric panels that spark

Examples of Requests that will typically take Hosts up to 1 Week to respond to:

  • Appliances not working
  • Clogged or slow shower or sink drain
  • Clogged toilet
  • Non essential interior light stops working
  • Large hole in the wall
  • Damage to door knobs or punch locks
  • Damage to doors and door frames
  • Broken toilet or sink handles
  • Broken shower heads
  • Mold in bathrooms, bedrooms or in common areas
  • Windows that are broken
  • More severe pest issues
  • Internet outage

Examples of Requests that will typically take Hosts up to 2 weeks to respond to:

  • Cracked tile
  • Grout coming up
  • Damaged flooring or carpet that does not create a walking hazard
  • Running toilet
  • Dripping faucets
  • Cabinet doors off their hinges
  • A draftMinor hole in the wall
  • Molding or trim needing repair
  • Toilet paper holders/towel racks broken or missing
  • Broken toilet seats
  • Shower curtain and liner replacements
  • Ceiling fans that are not working
  • Fence repairs
  • Driveway repairs
  • Less severe pest issues