Can I cancel my scheduled transfer?
This article explains how to cancel a scheduled room transfer on PadSplit, what your options are, and what fees apply.
Can I cancel a transfer I've already scheduled?
Yes — you can cancel a scheduled transfer directly from your dashboard. What happens next depends on whether you want to stay at your current property or move out entirely.
What are my options if I cancel a transfer?
There are two scenarios when cancelling a transfer:
- You want to stay at your current property (extend your stay) — If you'd like to remain in your current room instead of transferring, simply cancel your transfer through your Member dashboard and send your Host a message to let them know you'll be staying.
- You want to cancel the transfer and move out — If you no longer want to transfer but also do not wish to remain at your current property, first cancel the transfer and then begin the move-out process. You can cancel your transfer and schedule your move-out through your dashboard.
Is there a fee to cancel a transfer?
Yes. A $25 administrative fee applies to all transfer cancellations, regardless of the reason or which option you choose.
What happens to my booking and move-in fees if I cancel?
If you cancel your transfer, you will receive a refund of your booking and move-in fees within 8–13 days. Please note that the $25 cancellation fee will be charged upon processing.
Where do I go to cancel my transfer?
You can cancel your transfer directly from your PadSplit dashboard. Here's how:
- Log in to your PadSplit account and go to your Dashboard.
- Scroll down to the bottom of the page until you see the "Cancel room transfer" section.
- Click the "Cancel room transfer" button to proceed.
| ⚠️ If you want to change your transfer date rather than cancel, do not use this button. Instead, contact the Support team at support@padsplit.com or by phone at (770) 373-7863 to request a date change. |
|---|
How can I get assistance with cancelling my transfer?
Contact our Support team by emailing support@padsplit.com or calling 770-373-7863. When you reach out, please let us know:
- Your current property and room
- Your scheduled transfer date
- Whether you want to extend your stay at your current property or move out
