Our Employee Spotlight series highlights the faces behind the keys here at PadSplit. Over the past four years, PadSplit has grown from a handful of team members to a fully-remote team distributed across more than a dozen countries.
Next up in the PadSplit Employee Spotlight Series: meet Tanya Cain, Member Advocate at PadSplit.
The PadSplit team is fully remote. Tell us where you’re based.
Gwinnett County, GA
When did you join the PadSplit team?
I’ve been with PadSplit since August 2021. I’d not heard of PadSplit; however, the job description piqued my interest. PadSplit was new to me and was very different from my professional background. The idea of joining a company that would provide the opportunity for growth, development, and usage of my current skillset and makes a difference in the world was a win-win.
What is your favorite core value and why?
It is hard to choose just one core value, but I pick Intellectual Curiosity. Encouraging the team to remain curious prompts the staff to ask questions and be less assuming. We’re more inclined to probe deeper to solve problems without fear of being wrong. We seek continuous improvement of our product and service, which I love.
Tell us what a day in the life of a Member Advocate at PadSplit looks like.
I love it! No two days are the same. I’m intellectually challenged by having to solve complex problems. Some days I feel accomplished because I helped resolve a Member’s concern. On other days, I have a notebook and a pencil and sit for hours between calls and tickets to understand a Member’s financials. My hospitality/gaming industry background helps me deescalate most situations, so I enjoy the opportunity to be a listening ear when a Member is frustrated or concerned about a situation.
Tell us about a project you are working on that excites you.
Each day I work to resolve Member’s complaints. I enjoy the investigative part of putting pieces of a puzzle together to create a bigger picture. I also enjoy it because sometimes I can identify ways to improve the process and prevent similar recurring problems, so I’m not just improving the experience for one Member but all of them.
How do you stay engaged with your team in a remote environment? What does collaboration look like in a remote environment?
I visualize myself in a physical office space and conduct myself the same way. I slack my teammates with the same good mornings, how was your weekend, talk that occurs in a traditional office setting. When I have questions, instead of calling them or walking to their office, we chat on the platform, and decide to do a huddle or Google Meet; there are many options. Collaboration is no different. We brainstorm, discuss, share, and create together. At least for me, I think I’m even more productive on the remote platform.
In our weekly All Hands meeting as an ice breaker, we ask new employees to share two truths and a lie about themselves for the team to guess. Let’s play with you. Tell us two truths and a lie about yourself.
I once ran a full marathon.
I got stuck zip lining in Belize over a jungle.
I used to compete in martial arts.
Ready to join the PadSplit team? Check out our open positions.
Psst: While Tanya is very active, she says her knees wouldn’t last the full 26.2 miles. Did you guess correctly?