At PadSplit, each home is uniquely managed by individual Hosts who may want to personally review booking requests. Let's walk through what this means for you:
Some hosts like to review booking requests before confirming
This helps ensure great matches between Members and homes
You'll see this requirement clearly marked during the booking process
As part of the additional screening, Hosts may ask for some of the same information you provided to complete your PadSplit membership application (proof of income, identity verification, etc.)
Hosts approve and deny booking requests for a variety of reasons at their own discretion
When booking a room that requires Host approval:
You can write a friendly note introducing yourself
Share what attracts you to the home
Highlight what makes you a great potential PadMate
Some Hosts may request a brief phone conversation so look out for a phone call. In some cases, if a host is unable to reach you after a few tries, they will not be able to approve your booking.
Choose a back-up booking just in case
If your booking is approved:
You'll receive a confirmation email
Your payment will be processed
Move-in details will arrive on your move-in morning
If your booking is not approved:
You'll be notified by email within 24 hours
Your pending payment will be automatically released
Most refunds appear instantly
Some banks may simply remove the pending charge
If you have concerns, your bank can help track the funds
We encourage you to explore our many other available rooms- you can sort for rooms that are instant book or do not require Host approval.
If you're requesting a transfer:
Your dues date will adjust to your selected new date, even if the transfer isn't approved
You can stay in your current room if the transfer isn't approved
Your housing is secure while you explore options
Remember, we're here to help you find your perfect PadSplit home. If you need assistance or have questions about the approval process, our support team is just a message away!