Resolving Common Co-Living Issues

I’m having a problem!

What to do:

A Member in my house:

• Doesn’t clean up after themselves

• Is too loud or makes unwanted noise

• Takes up too much space in the refrigerator or pantry

• Steals my food or other items

• Leaves things in common areas

• Is breaking PadSplit’s Membership Rules (smoking, damaging the home, etc.)

1. Respectfully ask your Padmate to change their behavior, either by speaking to them in person or messaging them through your member dashboard

2. Submit a Member rating for your Padmate. Member ratings provide feedback on member behavior and inform the Host of the member’s conduct

3. Message your Host about your Padmate’s behavior, especially if you’ve already talked to the member

4. Sometimes relationships can be difficult, and there might not be a great fit in your current home. For this reason, every member has one free* transfer to any other PadSplit unit and unlimited paid transfers after that

There is an unauthorized person living at my PadSplit

1. Confirm if the person is a registered member of the house by checking to see if they are listed on your Member dashboard.

2. Sometimes a second occupant may not be listed on the dashboard, but they are still authorized to be in the home. If the person is not listed as a member of the house, message your Host to check if they are authorized.

3. Contact PadSplit Support if your Host is unresponsive or says they are renting to the person outside of the PadSplit platform.

There is a safety issue with another person at my PadSplit:

• Attack with a weapon

• Threat with a weapon

• Violent altercation

• Sexual harassment

• Mental instability that can be dangerous to self or others

• Violent threats

• Gun sighting

• Human trafficking

• Police have been called

1. If the issue is an emergency and you or someone else is in danger, contact 911 immediately

2. Message your Host about the safety incident if you feel comfortable

3. Inform PadSplit about the safety incident by filling out a safety report on the PadMates section of your dashboard, calling (770) 373-7863 or emailing support@padsplit.com

4. You have the ability to file a TPO (Temporary Protective Order) with the court in your county. This is a court ordered document that may prevent the accused from staying in the property

5. You can transfer homes. PadSplit offers a large network of homes that our Members can easily transfer to. If you no longer wish to live at your current property, you may initiate a transfer through your dashboard at any time. While it may not seem fair that you should have to transfer to a different property due to the misbehavior of someone else, we want to ensure that you have the ability to leave a dangerous situation as quickly as possible. Every member has one free* transfer, and we can evaluate crediting members for any future transfers based on the particular circumstances.

My home has a maintenance or repair issue:

• Things are broken or damaged (cabinets, doors, bed frame, etc.)

• One or more appliances or utilities doesn’t work

• There are plumbing issues

• There are pests (roaches, mice, etc.)

• There is excessive dirt, mold, or grime*

• The property feels unsafe (broken locks or windows, unstable floors or walls, exposed electrical wires, etc.)

*Members are responsible for day-to-day cleaning and keeping the PadSplit tidy

1. Take pictures or video to document the issue

2. Submit a Maintenance request. Guidelines on how quickly Hosts are expected to respond to certain types of maintenance issues can be found here

3. Message your Host if you have not received a response to your maintenance request in the expected timeframe

4. Contact PadSplit Support if your Host is still unresponsive.

5. If the Host is unable to resolve a serious maintenance issue, it may be necessary to transfer. Every member has one free* transfer to any other PadSplit unit, and we can evaluate crediting members for any future transfers based on the particular circumstances.

I don’t understand my Membership financials, such as:

• When my next payment is due

• Why my dues suddenly went up

• Why I’m being charged a fine or fee

• My approved amount for booking

• When my commitment period ends

1. Review the Finances page on your Member dashboard, which provides an overview of your dues, approved amount, commitment period, payment methods, and billing history, including an explanation of all charges

2. Message your Host if you have a question about your room rate. Hosts may raise dues, but they are expected to notify the member when the room rate increases.

3. Contact PadSplit Support for help answering any remaining questions on your financials or billing