My payment is not going through

If you're experiencing payment errors or declines, please try these troubleshooting steps:

1. Use an alternative payment method: This is often the quickest solution.

2. Check your balance: Ensure you have sufficient funds in your account.

3. New card? Verify activation: If it's your first time using the card, confirm it's been activated by your bank.

4. App issues? Try the website: If the PadSplit mobile app is giving errors, attempt payment through our website.

5. Confirm account status: Verify with your bank that the linked account is active and open.

6. Try adding a new card:

   • Log in via desktop or mobile browser

   • Go to dashboard and click 'Pay Now'

   • Choose 'Add New Card' from the payment method dropdown

   • Enter card details: number, expiration, CVC, and billing zip code

   • Leave 'Save card for future use' unchecked

   • Enter payment amount and click 'Submit a Payment'

7. Double-check card information: Ensure all details, including billing zip code, are correct.

8. Using a prepaid card? Review our prepaid card policy for acceptance criteria.

9. Register your zip code: Call your card issuer to register your zip code, then re-enter payment details as in step 6.

If problems persist, please contact our support team for further assistance.