Life at PadSplit

​
Other articles in this category
Resolving Common Co-Living Issues
Review Your House
Messaging your Host
What is considered an emergency? When should I call 911?
There is a repair needed in my home. How do I submit a Maintenance Request?
Parking at your PadSplit
Some of my items are missing or stolen. What should I do?
Who cleans the home?
I have a problem with another Member in my home. What should I do?
Why can't I change the temperature on my thermostat?

Messaging your Host

Last updated October 22, 2026

PadSplit Hosts own and operate the homes on the PadSplit platform. Clear communication with your Host is key to a great PadSplit experience. Here's how to stay connected with your Host:

The PadSplit Messenger

  • Is available as soon as you book or have a scheduled move-in date

  • Can be accessed via:

    • Web Dashboard: Click the messenger icon in the top right corner

    • PadSplit App: Click the messenger icon in the bottom menu

How the Messenger Works

  • Chats automatically close after 24 hours of inactivity

  • You can always request to reopen a chat with your Host

  • Hosts receive notifications of new messages

When to Use Other Channels

Certain issues are better dealt with through dedicated PadSplit channels.

  1. Member concerns: If you’re having issues with another member in your house, you can rate them from your Member dashboard.

  2. Safety issues: If an emergency, call 911 first. Then submit a safety report via your dashboard.

  3. Maintenance problems: Any maintenance issues with the house should be reported as a maintenance ticket.

  4. Financial questions: Contact PadSplit support directly for questions about billing and payments.