Can I cancel my move-in?
Adjusting Your PadSplit Plans
We understand that sometimes plans change. If you need to modify your move-in:
You can manage your booking through your Member Dashboard. Cancellations must be made using the Cancel Move-in button.
Our refund policy is time-sensitive to ensure fairness for all Members and Hosts. Please refer to the chart below for specific refund details based on timing.
Processing time for any applicable refunds is typically one week.
Remember, we're here to support your housing journey. If you're considering changes to your move-in, feel free to reach out to our team. We may be able to offer alternatives or address any concerns you have about your upcoming move.
On Move-in Day
At PadSplit, we understand that sometimes a home might not meet your expectations on move-in day. That's why we offer you the flexibility to transfer to a different home within our extensive network with your first move free*. Before considering a cancellation, we encourage you to explore our other available rooms. This unique option empowers you to find a living situation that better suits your needs, without the usual hassles and costs of relocating.
Please click here for more information on transferring homes.
Cancellation Timing | Refund Policy |
Before 8:00pm EST on the day before move-in | Prepaid dues and move-in fee will be refunded minus a $100 cancellation fee. $25 of this fee goes to the host. |
After 8:00pm EST on the day before move-in | No refund available for the first week of dues paid. Additional member dues paid beyond the first 7 days will be refunded. This does not include move-in fees, which are non-refundable. If you enrolled in a payment plan for the move-in fee, you will be charged the entire move-in fee as well. If you do not wish to move-in, you must a) Cancel your move-in by midnight (EST) in your dashboard, b) Transfer to a new PadSplit (remaining 1st week's dues will be applied to the new home), or c) schedule a move-out date. If you do not initiate a transfer or schedule a move-out, your billing cycle will continue for the original booking. Members who believe that the quality of their PadSplit room was not as advertised or up to specification may request a refund |
*Free Transfer reflects a one-time credit of up to $200 applied toward the move-in fee at your new location