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What situations lead to a higher than expected billed amount?

Last updated July 1, 2021

There are several scenarios that can result in higher billed amounts. Because collections naturally lag behind billing, it is common to see higher bills at the start of an occupancy (before we collect on those bills from the Member). You may also see a higher billed than collected amount if a Member stops paying or is late on payments. Additionally, billed and collected amounts depend on how the weeks line up in a month (for example, a Member might be billed in one month but pay in the next).